Cell c unable to follow simple instructions
<p>With our upgrade recently we requested that our contracts packages stay the same on topup 50 which provides us every month with 50 minutes, 50 sms and 50 mb of data, Sonny Boy the consultant that was assisting us via telephone did not listen and switched our contracts to an 500mb topup, which means no minutes and no sms. They took all my accumulated airtime and gave me the 500mb. After so many phonecalls and emails still no one is able to correct the fault. How is it possible for someone to not follow simple instructions and ends up doing whatever they like with our contracts. It is pathetic and terrible services. And now you also want to bill us for the data we use after the 500mb are finished while we have had closed lines since we started with cell c about 8 years ago. One guy who is incapable of listening just made a whole mess of our contracts. Shame on Cell C. Will consider going to another network. Thank you for your terrible services.</p>
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Derrick has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert with feedback.
Regards
Cell C | PN
Derrick has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert with feedback.
Regards
Cell C | PN
Today Cell C assisted us. Derrick called us back and after some conversation we were refunded and put back on our original package. Thank you and I hope this will never happen again and that lessons will be learned to employ the right people who listen from the start. Also confirmed that the changes that were made to put us back on the right package will cost us nothing.
Today Cell C assisted us. Derrick called us back and after some conversation we were refunded and put back on our original package. Thank you and I hope this will never happen again and that lessons will be learned to employ the right people who listen from the start. Also confirmed that the changes that were made to put us back on the right package will cost us nothing.
Wow that was super fast. And gone is all the airtime as soon as they got a better rating. Thats a new low even for you cell c.
Wow that was super fast. And gone is all the airtime as soon as they got a better rating. Thats a new low even for you cell c.