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nurija C

1 reviews | Active since Apr 2016

18 Apr 2016, 18:42

Cell C unable to cancel contracts

Cell C sent me a message in February with the closing balances for my 2 cellphone contracts. I made the payments in March. I went into the Cellc store to check if I am up to date. The consultant confirmed that I am up to date and that I just need to phone into the call centre to cancel the contracts. I contacted the call centre the night only to find out that I should make another 3 months payments on both contracts after they have sent me details in February to pay. I am very disappointed and the service is unacceptable. I will never upgrade or take out a contract with cellc again. Cellc don't want to cancel the contracts because they want more money.. unbelievable<br>

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Replies (1)
Cell C
Cell C's reply19 Apr 2016, 07:31
Official
Hello NURIJA,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN