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Nokuzola N

1 reviews | Active since Feb 2022

09 Nov 2023, 17:41

Cell c *****ulently /unauthorized /unknowingly upgraded my line

I just call cell c today and i discovered that my contract that supposed to be expired and cancelled has been upgrade to 2025 without my knowledge and i see im not the only one. This is happening after i have asked for an upgrade and they gave me 3 different stories as reasons why cant i upgrdade. Strangely so on the second week of September i received a call from cellc insurance asking me to insure my new device and i told them i dont have then i called cell c they confirmed thag i dont. On the 19th of September i received an sms congratulating me on my new device nova 8 gold, i the next day called cell c again they confirmed its error systmes and according to them i dont have a new device. Today i discovered that i apparently do have one. Whats cell c ia doing not just to me but everyone else is ***** and if they dont fix this in the next 47 hours i will father this to my attorney's to deal with them accordingly and i want them to sue the hell out of them coz they tbink they smart can get away with theft. Imagine those who hardly pay attention to their accounts or illeterate they ripping them off hard. Cell c better deal with this nice amd sweet, all i wanted from the begging was an upgrade but they couldn't give me now im canceling all my 3 contracts and going back to vodacom, I've been loyal with cell c feom 2015 and u will do the same to their opponent

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Replies (13)
Cell C
Cell C's reply09 Nov 2023, 18:42
Official
Dear Nokuzola Nxumalo

Thank you for contacting us. 

We sincerely apologize for the unpleasant experience. The matter will be escalated to our Support team for assistance. 

Please expect our call within 24 hours. 

Regards
Cell C|NT
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Nokuzola N's update09 Nov 2023, 19:01
Reviewer Update
I will wait
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Nokuzola N's update10 Nov 2023, 16:42
Reviewer Update
They were able, i spoke to the lady, she failed to explain. I still dont know who authorized the upgrade, who askes for an upgrade on my behalf. All she said was, the upgrade has been reversed. My worry is that this will not stop now especially when cell c is not bothered to find out who did this its means that's what it does. Last months ive been paying normal installment but they are telling me that the contract is actually ending today the 10th but still this month she said they will be a normal amount for installment again, like how?
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Nokuzola N's update10 Nov 2023, 17:31
Reviewer Update
If cell c is not clarifying exactly who authorized the upgrate than talking to u guys ia useless, they cant even explain how come i received an sms congratulating me on my new device but then i dont receive the device, cell c doesn't know anything about it apparently, cell c cant upgrade any of my 3 contracts then boom 2 months later i discover that infact the line ia upgraded just without the device being issued, beside my knowledge though i know the congratulations text was on Nova 8 gold, you r paying with people's emotions and minds, not funny at all
Cell C
Cell C's reply10 Nov 2023, 17:54
Official
The matter will be investigated and addressed accordingly. 

Cell C|NT
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Nokuzola N's update10 Nov 2023, 18:07
Reviewer Update
Better
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Nokuzola N's update10 Nov 2023, 18:07
Reviewer Update
Can i also have the information, as in the results of the investigation plz
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Nokuzola N's update10 Nov 2023, 18:37
Reviewer Update
Thank you
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Nokuzola N's update10 Nov 2023, 19:10
Reviewer Update
Thank you
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Nokuzola N's update14 Nov 2023, 17:55
Reviewer Update
Hi. Just when i thought the matter is getting resolved. Today i called about 4 times, they were tranfering me from collection department to customer care back and forth, mind u my account is upto date. Then around 4 i called again got a lady that assisted me. So i opend this contract in October 29 2022, then September i made normal installment, the i viewed the statement of September, its states that i have 1 month month to go, indeed last month there was a normal installation again no changes at all, then this month apparently today i discovered that i will be paying the installment of 700 which is 200 rand less my normal installment, what for i don't know because the contract ended last month supposingly, and it not pre paid. The lady said she will send me sms with my reference number, till now im still waiting for it. Cell c better fix this mess because come my pay day next monday, if they deduct that 700 i will reverse everything and then pay what i owe them which is 380
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Nokuzola N's update14 Nov 2023, 19:17
Reviewer Update
Im not denying that, im talking about the installment that till today stands, today the statement says i will be paying for the very same number that has been canceled, its the bill we should be talking about. Why am i paying for the contract that ended in October, was *****ulently upgraded by you, then received and canceled but ti today the bill is now 700 which is 200 less than my past 24 months installment
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Nokuzola N's update14 Nov 2023, 19:19
Reviewer Update
"ans now it is prepaid" that was a typing error on my main message
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Nokuzola N's update14 Nov 2023, 19:41
Reviewer Update
I will wait