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Natasha M

1 reviews | Active since Oct 2019

02 Dec 2023, 08:25

CELL C *****ULENT SERVICE PROVIDER

About a month ago i went abroad. I received a message from my bank to authorize a debit order from Cell C, which i declined. On 30 December 2023 a debit order of R550 was deducted from my bank account. Which i reversed. I have never taken out a contract with Cell C and never spoken to any of their consultants. How did they get my details to just authorize a contract and deduct money from my personal bank account. Are they so desperate for business to do *****ulent acts. I have never received any items from Cell C. Cell C is the most *****ulent service provider and i will never do business with them.

0
Replies (17)
Cell C
Cell C's reply02 Dec 2023, 08:58
Official
Dear Natasha Malgas

Thank you for reaching out to us.

We sincerely apologize for the unpleasant experience and any inconvenience that might have been caused by this incident. We will investigate and assist accordingly. Please respond privately with your ID number.

Regards,
Cell C | GN

Best regards,

NM
Natasha M's update02 Dec 2023, 09:05
Reviewer Update
My ID ***
Cell C
Cell C's reply02 Dec 2023, 09:30
Official
Thank you for getting back to us. 

Please send us an affidavit stating that you have never app**** for a contract with Cell C, and include a copy of your ID and your bank statement to ***. Please use (HP: Natasha Malgas ***) as your subject line. Our ***** department will investigate the matter and close the account.

Regards,
Cell C | GN

Best regards,

NM
Natasha M's update02 Dec 2023, 09:55
Reviewer Update
What contract is this. Do you have proof who signed for this? Why should i take up my time to get an affidavit if none of this was my fault. How was this contract obtained in the first place? If you did not have all my details except for my bank details. Surely you could not have used my ID numbet for this if i never supp**** my ID to you. 
My question is. How did yiu get my details and how was this contract awarded to whoever opened it. 
Cell C
Cell C's reply02 Dec 2023, 10:03
Official
We acknowledge your concerns and apologize for the frustration caused. We require the requested documents in order for our ***** Team to investigate the matter. We kindly plead with you to send us the documents so that we can escalate your query to our ***** Team.

Regards,
Cell C | GN

Best regards,

NM
Natasha M's update02 Dec 2023, 10:50
Reviewer Update
I dont feel comfortable sending you my bank statement. As i do not trust Cell C after this incident. 
Cell C
Cell C's reply02 Dec 2023, 10:56
Official
You can email us the affidavit and ID copy. The bank statement will only be needed if there is any refund due that we will need to process.

Regards,
Cell C | GN

Best regards,

NM
Natasha M's update04 Dec 2023, 15:00
Reviewer Update
I have sent my ID and Affidavit to the email address yoi supp****. Please confirm if you received my email
Cell C
Cell C's reply04 Dec 2023, 16:11
Official
We have received your email and have forwarded to the relevant department.

Cell C | MM

Best regards,

NM
Natasha M's update14 Dec 2023, 17:42
Reviewer Update
Good day. Was this resolved? 
Cell C
Cell C's reply14 Dec 2023, 18:04
Official
Dear Natasha Malgas,

We have have sent a follow up to our Support Team to enquire on the progress of the ***** investigation. They will be in touch to assust further.

Please bear with us while the matter is still being investiagted , we are here to assist .

Regards
Cell C |TD 



Best regards,

NM
Natasha M's update14 Dec 2023, 18:20
Reviewer Update
Please confirm  if the debit order was stopped from your side. 
Cell C
Cell C's reply14 Dec 2023, 18:38
Official
Our Support Team will be in touch to assist further and advice, please look out for their call.

Regards
Cell C |TD

Best regards,

NM
Natasha M's update13 Feb 2024, 17:50
Reviewer Update
Good day
I have been receiving calls and messages on my work phone, saying that my account is in arrears. I am not sure how you got hold of my work details. Please delete off your database. Can these messages please stop. We have established that this is a *****ulent account. I have sent you an email with the letter I received from cell c stating that this was indeed a *****ulent contract. I have also sent you the sms I received today on my work phone.
Please delete all my details from your records. I do not want to receive these calls or messages from Cell C. As I do not have an account or a contract with your company.
I will report this harassment to the consumer court if this does not stop.
Cell C
Cell C's reply13 Feb 2024, 18:13
Official
Dear Natasha Malgas,

We're sorry to hear that you're facing this issue again, and we're committed to resolving it. We have escalated to our team to expedite resolving this matter.  

Regards 
Cell C | MM 



Best regards,

NM
Natasha M's update07 Mar 2024, 13:46
Reviewer Update
Good day. Can you please stop phoning me on my work number saying that the account is in arrears. I don't owe Cell C any money. It was already established that this was a *****ulent account in December 2023. Why are you people still calling me. I will take thus further with the national consumer commission if this harassment does not stop.

Please communicate with all departments regarding this situation

Regards
Cell C
Cell C's reply07 Mar 2024, 13:53
Official
Dear Natasha Malgas,

Thank you for reaching out to us.

We will communicate with the relevant departments. Apologies for the service you have experienced.

Regards,
Cell C | PN

Best regards,