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Mawande M
1 reviews | Active since Sept 2024
26 Sept 2024, 11:56
Cell C *****ulent contracts
I had two contracts with Cell C which came to an end last year, I received a call asking me to renew the the contracts and told the Cell C representative that I am not going to renew the devices but will instead take a 24 month contract on both devices. Cell C has been deducting 3 times the amount agreed and when I went to to the shop in Centurion they could not explain to me why was that the case, except for saying i was signed up for a month to month contarct, which I dont have by the way and that is the reason I am paying so much.
To top it all they are asking me to pay close to R5000 to get out of a non existing contract. This is ******** from Cell C and please stay away from them!!
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Cell C's replyOfficial
26 Sept 2024, 12:30Dear Mawande Mongo,
Thank you for bringing the matter to our attention.
We are truly sorry to hear about your frustrating experience with Cell C. It sounds incredibly stressful, especially with the unexpected charges and the lack of clear communication. It’s unfortunate that they couldn’t provide a satisfactory explanation when you sought help.
This is not the level of service we strive to achieve.
Please confirm if we can reach out to you at *** and let us know if you have a preferred time for us to call and assist you in resolving your billing query.
Regards,
Cell C | NG
Thank you for bringing the matter to our attention.
We are truly sorry to hear about your frustrating experience with Cell C. It sounds incredibly stressful, especially with the unexpected charges and the lack of clear communication. It’s unfortunate that they couldn’t provide a satisfactory explanation when you sought help.
This is not the level of service we strive to achieve.
Please confirm if we can reach out to you at *** and let us know if you have a preferred time for us to call and assist you in resolving your billing query.
Regards,
Cell C | NG
Best regards,
Cell C's reply26 Sept 2024, 12:30
Official
Dear Mawande Mongo,
Thank you for bringing the matter to our attention.
We are truly sorry to hear about your frustrating experience with Cell C. It sounds incredibly stressful, especially with the unexpected charges and the lack of clear communication. It’s unfortunate that they couldn’t provide a satisfactory explanation when you sought help.
This is not the level of service we strive to achieve.
Please confirm if we can reach out to you at *** and let us know if you have a preferred time for us to call and assist you in resolving your billing query.
Regards,
Cell C | NG
Thank you for bringing the matter to our attention.
We are truly sorry to hear about your frustrating experience with Cell C. It sounds incredibly stressful, especially with the unexpected charges and the lack of clear communication. It’s unfortunate that they couldn’t provide a satisfactory explanation when you sought help.
This is not the level of service we strive to achieve.
Please confirm if we can reach out to you at *** and let us know if you have a preferred time for us to call and assist you in resolving your billing query.
Regards,
Cell C | NG
Best regards,