1 reviews | Active since Mar 2017
cell c *****ulent contract and absolutely no signal in the country.
I have been a client of cell c for 15 years. It started well and i had no issues for years. When cell c started loosing money and clients and was basically bankrupt they moved the contracts to vodacom. Since than i have recieved the worst cell phone coverage in terms of signal i have ever received. I travel alot for work and am constantly on the road between provinces. They always says its just my area, but i have cell phone coverage for less than 50% of the time i am driving, i have had an instance where i watched a pedestrian get knocked down in a hit and run. I couldn't even phone emergency services. This is wrong i pay cell c to provide coverage, i do not pay vodacom, the excuse every time i complain about sigmal is always oh but its vodacom its their fault. I do not pay vodacom i pay cell c and have done for 15 years. Disgusting service and the call center is useless, nothing is ever resolved.
Secondly, cell c has renewed my contract twice *****ulantly. I have asked repeatedly for proof of a contract i supposedly took. The only feedback i get was,"we changed the month to month contracts to 3 year contracts" okay thats great, i have to date never recieved anything about this, i was blatantly **** to by a call center agent that stated i could have 6 months to cancel should i not be happy with signal. Well that was incorrect, i have phoned alot to have it sorted. I have just seen today that my contract expiring in march now suddenly expires in November. Again i never authorised this and if i did some how agree i can guarantee i did not agree to this, im already arguing that the contract is *****ulent and the only response is to keep on changing the cancellation date. I honestly do not want to be a cell c client anymore and they are literally making it impossible to get out of the contract. All they want is the cancelation fee. My complaints get escalated and are never resolved or i receive no actual feedback, just you owe us R5000 to cancel, and that the contract has never changed. I have consitntly requested the voice call, as cell c neber send me paperwork to sign if i agree to a contract or service. So the tele sales peopl just put in what ever they want against instruction.
Please for any one reading, do not use cell c there is a reason they are bankrupt and have dropped 80% of their client base. They are simply a really bad run company hanging on. Not worth the money you pay, stay away do not do business with this *****ulent compnay that can not provide signal to its users.
