Cell C *****ulent actions
This company is ***********, I have send an email to customer service in January to cancel 2 of my contracts, up to date I am still paying monthly and when I phoned today that contracts is still active. The person I spoke to said (take note second call as well) that she will cancel it and send me a reference nr, still nothing. The first call I made regarding the cancelation of the 2 contracts the person said that I have upgraded this contracts, sim only. I said that I want the recordings as they are recording all calls and that Cell C are busy with ***** as I will never upgrade sim cards only. They gave me a case nr and up to date no feedback regarding their employees committing *****ulent actions or contracts being canceled. Do I need to open a ***** case against you and what action did you take against that employees. You expect me to pay this 2 contracts and I have been trying to cancel them since January.
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Replies (3)
Cell C's replyOfficial
12 Apr 2023, 21:37Hi Shenay
Thank you for contacting Cell C.
We regret to hear about what transpired.
We see that you have 4 contracts with us. Which number were you looking to have cancelled?
Regards
^MP
Thank you for contacting Cell C.
We regret to hear about what transpired.
We see that you have 4 contracts with us. Which number were you looking to have cancelled?
Regards
^MP
Best regards,
Cell C's reply12 Apr 2023, 21:37
Official
Hi Shenay
Thank you for contacting Cell C.
We regret to hear about what transpired.
We see that you have 4 contracts with us. Which number were you looking to have cancelled?
Regards
^MP
Thank you for contacting Cell C.
We regret to hear about what transpired.
We see that you have 4 contracts with us. Which number were you looking to have cancelled?
Regards
^MP
Best regards,
's updateReviewer Update
12 Apr 2023, 22:13The nrs are
*** and
***
Both the simcards will still be used as pay as you go.
I only want to cancel the contracts please.
*** and
***
Both the simcards will still be used as pay as you go.
I only want to cancel the contracts please.
's update12 Apr 2023, 22:13
Reviewer Update
The nrs are
*** and
***
Both the simcards will still be used as pay as you go.
I only want to cancel the contracts please.
*** and
***
Both the simcards will still be used as pay as you go.
I only want to cancel the contracts please.
Cell C's replyOfficial
13 Apr 2023, 07:59 Hi Shenay
Kindly be advised that the contract line ***) is due to lapse on the 26/07/2024. Should you wish to early terminate the contract you will be required to pay the cancellation fee of R1,417.52 for the 15 months remaining on the contract line. The Cancellation fee is excluding the amount due this month or any outstanding amounts on the account, it is also valid till the 30/04/2023. Alternatively you will be required to send a cancellation request 30 days before the contract expires / lapses.
We can assist with processing a cancellation for the contract line ***), can we reach you on the number ***) to further assist?
Regards, ^TM
Kindly be advised that the contract line ***) is due to lapse on the 26/07/2024. Should you wish to early terminate the contract you will be required to pay the cancellation fee of R1,417.52 for the 15 months remaining on the contract line. The Cancellation fee is excluding the amount due this month or any outstanding amounts on the account, it is also valid till the 30/04/2023. Alternatively you will be required to send a cancellation request 30 days before the contract expires / lapses.
We can assist with processing a cancellation for the contract line ***), can we reach you on the number ***) to further assist?
Regards, ^TM
Best regards,
Cell C's reply13 Apr 2023, 07:59
Official
Hi Shenay
Kindly be advised that the contract line ***) is due to lapse on the 26/07/2024. Should you wish to early terminate the contract you will be required to pay the cancellation fee of R1,417.52 for the 15 months remaining on the contract line. The Cancellation fee is excluding the amount due this month or any outstanding amounts on the account, it is also valid till the 30/04/2023. Alternatively you will be required to send a cancellation request 30 days before the contract expires / lapses.
We can assist with processing a cancellation for the contract line ***), can we reach you on the number ***) to further assist?
Regards, ^TM
Kindly be advised that the contract line ***) is due to lapse on the 26/07/2024. Should you wish to early terminate the contract you will be required to pay the cancellation fee of R1,417.52 for the 15 months remaining on the contract line. The Cancellation fee is excluding the amount due this month or any outstanding amounts on the account, it is also valid till the 30/04/2023. Alternatively you will be required to send a cancellation request 30 days before the contract expires / lapses.
We can assist with processing a cancellation for the contract line ***), can we reach you on the number ***) to further assist?
Regards, ^TM
Best regards,