SJ
Suzette J
1 reviews | Active since Feb 2017
18 Sept 2019, 19:14
Cell c u are disappointing your customers
I am a clientnof cell C for over 10 years. I took a second contract on my name. Everything went well and The cell phone was delivered fast. After this it all went to wrong. When I opened the phone and the sim card gave an error. I was informed that the sim card wasnt rica on my name.. I was informed to call back between 8 and 5. I called and a call was logged. After 48hours the phone was still not on. I called again and advised they will escalate.... Another 24 hours and still no answer or feedback. The managers also dont call back..... So still no answers and a fustrated client and a dissapointed user......
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Replies (2)
Cell C's replyOfficial
19 Sept 2019, 07:44Good day Quentin
We are regretful to hear that.
One of our friendly Social Media consultant will be in touch with you to assist.
^NT
We are regretful to hear that.
One of our friendly Social Media consultant will be in touch with you to assist.
^NT
Cell C's reply19 Sept 2019, 07:44
Official
Good day Quentin
We are regretful to hear that.
One of our friendly Social Media consultant will be in touch with you to assist.
^NT
We are regretful to hear that.
One of our friendly Social Media consultant will be in touch with you to assist.
^NT
SJ
Suzette J's updateReviewer Update
25 Sept 2019, 12:34and still, my problem isn't resolved
Danelle from your social media called me, I spoke to Pretty who had a bad attitude, and seems that I as a customer means nothing and that they are doing me a favor to talk to me and still this is not sorted ...... well-done Cell C this is the worst service ever !!!!
Danelle from your social media called me, I spoke to Pretty who had a bad attitude, and seems that I as a customer means nothing and that they are doing me a favor to talk to me and still this is not sorted ...... well-done Cell C this is the worst service ever !!!!
SJ
Suzette J's update25 Sept 2019, 12:34
Reviewer Update
and still, my problem isn't resolved
Danelle from your social media called me, I spoke to Pretty who had a bad attitude, and seems that I as a customer means nothing and that they are doing me a favor to talk to me and still this is not sorted ...... well-done Cell C this is the worst service ever !!!!
Danelle from your social media called me, I spoke to Pretty who had a bad attitude, and seems that I as a customer means nothing and that they are doing me a favor to talk to me and still this is not sorted ...... well-done Cell C this is the worst service ever !!!!