Cell C Tygervalley

Cell C TYGERVALLEY the worst customer service ever experienced

2 weeks ago I went into Tygervalley Cell C to do a sim swap; it turns out the agent swapped a completely different number, Obviously this upset me and I rturned to th store to advise the agengt to fix this. Conveniently the agnet was not in and ZIMASA told me to return when the agent is back and that SHE WILL NOT PAY FOR HER COLLEAGUES MISTAKE, wow I was gobsmacked as if I was sposed to pay for their mistake AGAIN. ZIMASA the continued to stand behind the counter arms folded telling me there is nothinh she can do to help me. WHAT KIND OF BACKWARDS customer service is this as I now was told to leave and return when the agent is back or when a manager is present, I then asked when the manager will be in and they said they dont know they cannot help me DISGUSTING!!!! To put the cherry on top of it all I went back on Monday 20 October and upon explaining my situation to a new agent on shift SHARI she had the nerve to laugh in my face cause she said she could not help me and that I nedd to return when the agent is in and bring back the sim card that was issued before. This upset me very much as I need the number and they continue to send me in circles. BUT LAUGHING IN MY FACE DURING MY DISTRESS WAS THE LAST STRAW. I DONT THINK THIS ARE PEOPLE YOU SHOULD HAVE BEHIND THE DESK ASSISTING CUSTOMERS AS THEY HAVE NO COMPASSION OR ANY EMPATHY FOR CUSTOMERS