Cell c ****ty service

I am so upset with the ****ty service I received and still receiving from Cellc fourways , I took in my laptop October of which in August I complained and I couldn’t get assistance. I told the sales person that the laptop is resetting it’s password and I can’t access it cause I don’t know the password it changed to from mine, he said he can’t take in the laptop , I then took managed to reset the password and the next day after resetting it , it changed the password again and I couldn’t access it, it was very slow the hard drive was messed, I took in the laptop in October and I went back to the store and they told me the laptop is still with them (not booked in for repairs) the “manager” at that time Shaqile Victor said I must take the laptop to HP so they can reset the password, I took it to HP and they said it’s R400 I went back to Cellc and told them I’m not gonna pay for a laptop that’s new and Cellc needs to make a plan, he then took the laptop and said he will give me a call, he never got back to me, towards the end of November I went to the store again I found a new manager (Tanika Dunn) who said to me the laptop is still in their store room and was not booked in, she said she will take the laptop to HP to get it fixed and give me a call, she never gave me a call till I went to the store last Saturday (14-12-2019) and the laptop was still in the store, I asked to speak to the manager, she told the sales agents to tell me she’s busy with other clients , she didn’t want to come out to speak to me, one of the sales persons said to me that the manager that resigned said they will call me and have the laptop to me on Monday 16-12-2019. Funny enough no one called me and no one said anything till I went in again today and only to find out the laptop is still in store and hasn’t been fixed. My question is does Cellc appoint the right people? Do they train the staff? Do they teach their stuff about customer service? It’s been almost 3 months of paying for a laptop that I do not even have or have never used, which is unfair. I am so ****ed and I’m so tired of the run around Cellc is giving me. I do not want that laptop, either I get a new laptop or my contract gets cancelled and I do not pay a cancellation fee. I’m fed up with Cellc and it’s ****ty service and staff, I do not even have a reference number