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1 reviews | Active since Sept 2014

11 May 2024, 07:21

CELL C TRYING TO DE***** ME

my data contract is ending on July 2024, i went to the store in River square mall ,Three rives for an upgrade. Everything went well i signed up for an upgrade of R469 for 1 Terabites until on the 8th May i received an email from cell c that the gave me a wrong contract and attached was a new contract with a shocking amount of R1099 that they are forcing on me , i wont be able to afford such amount for data. I call their customer services line and spoke to an clueless constant who did not understand my complaint, i end up requesting a reversal of the R1099 contract and he promise to give me an update on my queries till to date i have not heard anything from them. I find that to be so unprofessional and inconsiderate , i have been a loyal costumer of Cell c for the past 20 years surely that should count for something.

I request an urgent update on my query and the contract that i signed up for its what i shall pay not this mediocre of R1099

0
Replies (11)
Cell C
Cell C's reply11 May 2024, 08:56
Official
Dear Bubbles,

Thank you for reaching out to us.

We apologize for the manner in which this matter was handled. Our support team will contact you and assist within 24- 48 working hours.

Regards,
Cell C | PN


Best regards,

Cell C
Cell C's reply13 May 2024, 12:40
Official
Dear Bubbles,

We were unable to reach you, please provide an alternative contact and convenient time to contact you via private reply.

Regards,
Cell C | PN 

Best regards,

Cell C
Cell C's reply14 May 2024, 17:16
Official
Dear Bubbles

Your case was closed due to you being unreachable . Please provide an alternative number to be contacted on .

Regards
Cell C | NH

Best regards,

's update14 May 2024, 23:34
Reviewer Update
My phone is always open . i never received a call or missed a call from your side
. my other number is ***
Cell C
Cell C's reply15 May 2024, 08:06
Official
Dear Bubbles

Thank you for getting back to us. We will calling again. 

Regards
Cell C | NT

Best regards,

's update15 May 2024, 17:55
Reviewer Update
I have sent the copy of the contract / agreement as requested earlier by Nancy on your customer service email, i have also find out that you have not communicated with the store as promised, I was able to get hold of them with easy .i don't know if its delaying tactics as I fail to understand how come you cant get hold of your own store, the storealso has a copy
Cell C
Cell C's reply15 May 2024, 19:06
Official
 Nancy is still working on the case , you will be contacted with feedback.

Cell C | NH 

Best regards,

's update16 May 2024, 22:02
Reviewer Update
The level of incompetency and unprofessionalism in this company is on another level from being sent from one media consultant to another i have the initial contract and the email from Nelisiwe confirming that the will continue with the R469 amount as initially agreed,then later changing i have been **** to , told that they have spoken to the store to them not know which store and thinking i took the contract online then dismissed here.
Cell C
Cell C's reply17 May 2024, 07:57
Official
Dear Bubbles

We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide. 

Regards
Cell C | NT


Best regards,

's update17 May 2024, 08:39
Reviewer Update
The apology I hear but still you are not resolving my queries, I asked for it to be escalated to another level.
Cell C
Cell C's reply17 May 2024, 09:30
Official
We will review the feedback and revert to you. 

Regards
Cell C | NT

Best regards,