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klariesa O

1 reviews | Active since Jan 2016

12 Jul 2018, 16:54

Cell c treats their client like *********

This must be the worst service provider in South Africa, judging by the horrible service and qaulity staff. As i am writing this i am still holding to speak to a manager(thepo i was told is his name) to assist with my qeury and the call is going on an hour. I received a new phone on the end of the last month and did not have any data as i was waiting for my debit order to go off on the end of the month. Since the first of July i was unable to use any data and cheked my data balance - reflecting 13. kb. I decided to wait a bit longer, as the data might come in on the second of July.. up to today my balance never updated. I phoned in to the cell c customer care line, only to be told that i did receive and use the data. Above all i was treated like a ******** and **** as the technical consultant interegated me on how i was able to do calls and did receive the midnight data? Cell c, you are more than welcome to put me on a lie detector, I never received or used any data? The technical consultant that assisted me also told me i should wait until next month to qeury the data issue. Cell c, it is very clear to me that you do not care about your clients, and also do not care if you inconvenience them. It is very misleading when you advertise " the power is in your hands" to prospecting clients when in actual fact the client is in cell c ' hands once they get you to sign up and debit your account. I never received my data, that means that cell c is in breach of contract. I do not want to support or do business with someone that treats me like a ******** or lier, you do not treat your customers fairly. I am taking this complaint to the Ombudsman, and would defenitly not encourage any one to make use of your service as they would only be receiving bad service

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Replies (2)
Cell C
Cell C's reply13 Jul 2018, 07:36
Official

Good morning Klariesa

We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply13 Jul 2018, 12:37
Official

Please be advised that Mpho could not get hold of you on your contact number. However, he will keep trying.

Regards

Cell C | PN