Cell C- Transfer of Contract Ownership

I recently visited Cell C Chatsworth in Durban. I received really putrid customer service. I was sent away over the weekend by Kajal who said she could not process a transfer of ownership on a Sunday. She refused to assist me the next day when I went into the store, saying she was too busy! (Playing with her phone) I got assistance from Preesen who was sitting outside the store with other staff instead of being in the store. He was extremely slow and inefficient. He "forgot" to sign forms and wasted lots of time rescanning. The application could not be processed. I had to email further documents to the store, in hopes that their assistant manger could sort the issue. Preesen called me the next day to inform me of the rejection. He could not simply read the documents and see that the information they required was clear. He refused to help further and I had to speak to their assistant manager, Tessa who said she will resubmit it to their supervisor. Finally, today I went to the store again and heard that it has been processed after all the inconvenience and running around.