Cell C tragedy of the worst kind

Good day.

It is with great dismay that i regret having to write this. I am Mr Morné Nel living in Pretoria South Africa In September 2021 I terminated my completed 2year Cellphone contact with Cell C. This account was always deducted via debit order, on time and without missing a singpayment. An amount of R543 however was due somehow. This only came to light as we did a credit vetting to purchase a property in Blue Horizon Bay. My wife and I also the found out about a R12 Cell C similar problem for my wife Gwennie Nel. I was NEVER informed of this outstanding amount of R543, not via a phone call, sms or email. I repeatedly and constantly tried desperately resolve this, as we already have a signed offer to purchase. Online and repeated calls to 084135 yielded NO success. We then went in to the Cell C store at Centurion Mall (the most rude and unhelpful persons i have ever met.) I put R12. 00 on the tabpe, the lady says she can not take ot... She phones the same customer care from her phone... No success. My wife sots there with her OD book (being diagnosed with dimensia) but they said "She can not be validated as she did not member things from years ago. I managed to get case Cell C case numbers eventually : Morné Nel - Cell C case nr: *** ref nr: *** Gwen Nel - ref nr: *** This action from cell c negatively black listed my credit rating. After many repeaded emails I was told o wait 7 days for a settlement / proof of payment letter. Eventuall after numerous calls I recieved proof of payment, which i ca attach should it be required. I was then informed that Cell C will take a further 21 Days to give action to the negative credit listing! Our offer to purchase will the have expired on our dream home at tue beach. It is my opinion that of i owe you money, the least you can do os tell me. I have NEVER had bad debt EVER. I am a Warrant Officer in the Air Force with 32 years of accumulated pension loooking to retire there. My Capitec credit history will validate my very good credit record. I burned the cell C simcard today and migrated my number to Capitec. It is my hope, although it will not expediate or help with our purchase of the Blue Horizon Bay property, that the tragedy that is called Cell is revealed in the truth. With evry breath in my body Iwill be sure to tell EVERYBODY how **** that sad network is! It is my hope this report finds others and they too report.

Morné Nel Cell: ‪***‬ ***