aB
abashia B

1 reviews | Active since Apr 2016

17 Dec 2019, 22:07

Cell C total *******s...

I really didn't know network providers are still entitled to ***** your airtime for internet usage... And then refuse to reimburse or even log a call for you... As far as a know the new law says no network provider are allowed to take from your airtime for internet usage...

0
Replies (2)
Cell C
Cell C's reply18 Dec 2019, 08:35
Official
Good Morning abashia 

Thank you for making contact with us regarding your out of bundle spend.

Kindly note that you have to opt out of being billed out of bundle usage, you can do so for calls, SMSes and data.

You can manage your out of bundle usage by dialing *147# >> My account >> Spend Control - Out of Bundle spend limit >> Manage Out of Bundle Spend.

You can set your limits from R0 if you do not wish to be billed from your airtime, you can set a value or be on unlimited if you wish to continue with being billed.

The service is also available on our Cell C App and Website.

^NZ


Best regards,

Cell C
Cell C's reply18 Dec 2019, 08:37
Official
Good Morning abashia 

Thank you for making contact with us regarding your out of bundle.

Kindly note that you have to opt out of being billed out of bundle usage, you can do so for calls, SMSes and data.

We have sent you a Private message on how to opt or set your out of bundle spend.

^NZ

Best regards,