PG
Philani G

1 reviews | Active since Sept 2016

03 Sept 2016, 08:17

Cell C took my airtime

<p>I have been a contrect Cell C client for almost a year now and for the past 11 months everything was ok until yesterday (Friday 02 September). Cell C had given me my monthly airtime as usual then when I wanted to use it yesterday I am told I have insufficient funds, I went on to buy R12 airtime since it was an emergency. Since it was to another Cell C client I used the nonus airtime then later on the day I had zero balance on my airtime again (without making a call to anyone).</p> <p> </p> <p>So I am puzzled as to how can I go from R112.00 to R0.00????? </p> <p> </p> <p>please explain to me Cell C: ********** 953</p>

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Replies (2)
Cell C
Cell C's reply03 Sept 2016, 08:54
Official

Thank you for posting to us.

We have requested one of our consultants to follow up on this matter and provide you with feedback. Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply06 Sept 2016, 11:01
Official

Mpho has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN