IV
Ilse V
1 reviews | Active since Sept 2012
15 Apr 2025, 14:36
CELL C TOOK MONEY FROM ACCOUNT FOR ACCOUNT CANCELLED LONG AGO
I cancelled my contract with Cell C, but they still took money out of my account and when I enquired about it, and also sent a previous review on Hello Peter too, they responded and confirmed they listened to the phone call wherein I cancelled the contract, but the person never cancelled it and thus the reason why they are still taking debit orders. THIS DOES NOT SOUND LIKE MY PROBLEM, BUT STILL I AM THE ONE WITHOUT THE MONEY AS THEY NOW WANT TO TAKE BETWEEN 7 TO 14 DAYS TO REFUND ME AND THIS WAS AFTER THEY HAD TO APPROVE THE REFUND, WHICH ALSO TOOK FOREVER.
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Replies (2)
Cell C's replyOfficial
15 Apr 2025, 14:46Dear Ilse de Villiers,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay and the incorrect debit order. We understand how upsetting this must be, especially after your cancellation was confirmed.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay and the incorrect debit order. We understand how upsetting this must be, especially after your cancellation was confirmed.
Please be assured that we have escalated your case to our Support Team for urgent review and further assistance. They will investigate the matter thoroughly and contact you directly with an update.
We truly appreciate your patience and the opportunity to resolve this issue as quickly as possible.
Regards,
Cell C | CW
Regards,
Cell C | CW
Cell C's reply15 Apr 2025, 14:46
Official
Dear Ilse de Villiers,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay and the incorrect debit order. We understand how upsetting this must be, especially after your cancellation was confirmed.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay and the incorrect debit order. We understand how upsetting this must be, especially after your cancellation was confirmed.
Please be assured that we have escalated your case to our Support Team for urgent review and further assistance. They will investigate the matter thoroughly and contact you directly with an update.
We truly appreciate your patience and the opportunity to resolve this issue as quickly as possible.
Regards,
Cell C | CW
Regards,
Cell C | CW
IV
Ilse V's updateReviewer Update
15 Apr 2025, 14:56I need the funds paid to my account ASAP, as I have requested several times already, but still I was informed yesterday that it will take 7 to 14 days. PLEASE NOTE THIS IS MY MONEY AND I WANT TO KNOW WHY IT WILL TAKE THIS LONG TO PAY BACK MYYYYYYYYYY MONEY, WHICH I URGENTLY NEED? THIS IS NOT MY FAULT, IT IS CELL C'S FAULT AND YOU TOOK MONEY FROM MY ACCOUNT WITHOUT HAVING THE AUTHORITY TO DO SO AND NOW YOU STILL WANT TO TAKE YOUR TIME TO PAY IT BACK. THIS IS UTTER NON-SENSE.
IV
Ilse V's update15 Apr 2025, 14:56
Reviewer Update
I need the funds paid to my account ASAP, as I have requested several times already, but still I was informed yesterday that it will take 7 to 14 days. PLEASE NOTE THIS IS MY MONEY AND I WANT TO KNOW WHY IT WILL TAKE THIS LONG TO PAY BACK MYYYYYYYYYY MONEY, WHICH I URGENTLY NEED? THIS IS NOT MY FAULT, IT IS CELL C'S FAULT AND YOU TOOK MONEY FROM MY ACCOUNT WITHOUT HAVING THE AUTHORITY TO DO SO AND NOW YOU STILL WANT TO TAKE YOUR TIME TO PAY IT BACK. THIS IS UTTER NON-SENSE.