Cell C to Cancel my contract TODAY 11 DECEMBER 2018! ASAP

Item: Cell C
Rating: 1
Author: Monica C

Cell C is shocking!

Firstly they contact me for LTE A data sim that they checked if it's available in my area, which they confirmed the i do!

I receive SIM and works for few minutes then doesn't detect a SIM.

After going in-store numerous times and contacting cell c over 5 times nobody can help with cancellation of my contract!

I spoke to supervised Michael Makhubela when he told me that he got confirmation that they close at 20:00, he then transferred me then I get cut off cause they closed.

I called back to cell c and nobody knows which department he is from.

I then spoke to Bonisiee Gina, where she confirmed that Michael will contact me shortly and they she will confirm the recording of Michael saying 20:00 they close!

Iv had still not been contacted!

Cell C has disappointed me over and over again with bad service non stop and bad network where they give u free 1gig not to loose customers!

Cell C I WANT TO CANCEL MY CONTRACT FOR ********** TODAY!

CONTACT ME ASAP!

CANCEL TODAY 11 December 2018!

Pathetic service non stop!

Helpful (0)

Replies (4)

Cell C's replyOfficial

12 Dec 2018, 07:32

Good morning Monica

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards
Cell C | PN

Cell C's reply12 Dec 2018, 07:32

Official

Good morning Monica

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards
Cell C | PN

Monica C's updateReviewer Update

12 Dec 2018, 08:35

Good day, If just been contacted by Landi, agent who sold me device shouting at me saying she never told me there was network! How Damn rude! I don't care who it was but the contacted me saying I have network in my area! I want all recordings on black Friday forwarded to me ASAP! Here I thought they going to sort problem out, but instead i get shouted at an UNPROFESSIONAL agent and throwing call down in my ear while still talking! I want all call recordings! Unbelievable service! CANCEL MY CONTRACT!

Monica C's update12 Dec 2018, 08:35

Reviewer Update

Cell C's replyOfficial

12 Dec 2018, 15:48

Sincere apologies for the poor service you have experienced. It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected. This is not the norm or standard of service we want for our customers.

Regards
Cell C | PN

Cell C's reply12 Dec 2018, 15:48

Official

Cell C's replyOfficial

12 Dec 2018, 15:51

Lungile confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN

Cell C's reply12 Dec 2018, 15:51

Official

Lungile confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN