RC
Raymond C

1 reviews | Active since Aug 2018

17 Jan 2023, 09:59

Cell C - time to wake up

I have posted about this company in the past. I am here today again to share just how utterly useless and depraved this company must be. Cell C persists to make contact with me to sell me all kinds of deals and contracts (quite frankly I couldn't care less what they are - as a former customer knowing what I do now). I had another marketing phone call from Cell C, this was the final straw. I asked “Anna” for her managers email address so I could put it in writing to have my details removed from their system. The email provided does not exist. Nicole Pillay, feel free to make contact and put this right. I have already made contact with the Information Board of South Africa but I do feel since your employee provided inaccurate information I should at the very least give you the chance to make amends before I take to legal action for harassment and breach of the POPIA Act. Numerous times I have asked Cell C to delete my information - I will hold you and your employees accountable should you choose to ignore this LAST chance.

0
Replies (9)
Cell C
Cell C's reply17 Jan 2023, 10:13
Official
Good day Raymond,

Thank you for bringing this to our attention.

Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Team to ensure that this is resolved.

Regards,
^TN

Best regards,

RC
Raymond C's update23 Jan 2023, 15:39
Reviewer Update
6 DAYS LATER!!! CONTACTED AGAIN!!! What a joke. Thank you Cell C. I will be seeing a lawyer.
Cell C
Cell C's reply23 Jan 2023, 15:53
Official
Hi Raymond

Please confirm the number contacting you.

^SM

Best regards,

RC
Raymond C's update23 Jan 2023, 16:15
Reviewer Update
084 135
RC
Raymond C's update23 Jan 2023, 16:15
Reviewer Update
Your call centre
Cell C
Cell C's reply23 Jan 2023, 16:56
Official
Our Team is currently working on the matter. Our Consultant made an attempt to reach you telephonically however, the attempt was unsuccessful. An email was sent to *** advising of this attempt. We have updated our Team in this regard.

Regards,
^TN

Best regards,

RC
Raymond C's update23 Jan 2023, 17:01
Reviewer Update
I was reached and spoke with your Team Leader - Calib. I made my unhappiness very clear!
RC
Raymond C's update23 Jan 2023, 17:03
Reviewer Update
I am not interested in the hows and whats. Stop trying to contact me. I do not owe Cell C money. I do not want to be contacted about Marketing and Specials. JUST LEAVE ME ALONE! Its not difficult!
Cell C
Cell C's reply23 Jan 2023, 17:16
Official
We do understand this hence we still have your ticket open and will not close it until we have confirmed with you that the issue is fully resolved. We do apologize that the resolution is taking longer than expected.

Regards,
^TN

Best regards,