Cell C threatening me!
Cell C I app**** for FIBRE online in June 2020. I registered with Cell C and vumatel as fibre provider. It is middle September and I still don't have the package I signed up for. I am using a guest account.
Today I received an email from Cell C threatening me with legal action and bad credit history with the credit bureau. Please see below.
"Should you fail to pay the Overdue Amount in full within 7(seven) day period, appropriate legal proceeding will be instituted against you for the recovery of the Overdue Amount, together with the interest thereon at the prescribed rate, as well as related contractual and legal costs. Further to this, your payment history will be adversely affected with the credit bureau."
After many phone calls, emails, communication via social media I just received empty promises. How can Cell C charge me for a service they haven't delivered? I signed up with them in good faith, but it's nearly 4 months later, with zero progress. My contract is therefore not in effect as my service hasn't been activated yet. I cannot commit to a company who cannot uphold it's commitments to me and want to cancel this contract with immediate effect.
Cell C, you will not threaten me because of mistakes your staff menbers made. Please cancel my contract and refund me as soon as possible.
Please reply via email, do not phone me.
Anne-Maré
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
16 Sept 2020, 07:31Good day Anne-Mare
Thank you for writing to us.
We have received your review regarding the C-Fibre account. Please accept our sincere apology for the service you have experienced thus far from us.
We have escalated your query for assistance. Please do expect our call.
^NZ
Thank you for writing to us.
We have received your review regarding the C-Fibre account. Please accept our sincere apology for the service you have experienced thus far from us.
We have escalated your query for assistance. Please do expect our call.
^NZ
Best regards,
Cell C's reply16 Sept 2020, 07:31
Official
Good day Anne-Mare
Thank you for writing to us.
We have received your review regarding the C-Fibre account. Please accept our sincere apology for the service you have experienced thus far from us.
We have escalated your query for assistance. Please do expect our call.
^NZ
Thank you for writing to us.
We have received your review regarding the C-Fibre account. Please accept our sincere apology for the service you have experienced thus far from us.
We have escalated your query for assistance. Please do expect our call.
^NZ
Best regards,
's updateReviewer Update
19 Sept 2020, 17:19After many phonecalls and many promises we are worst off. We cannot use the guest account anymore because Cell C "fixed" our account and promised to credit us. They did not credit us as promised as my account are stil in arrears. The account they provided were REALLY slow and only worked for about 2 day. We are without internet and my husband have work to do from home. My son phoned Cell C and was told there is a problem with the line, someone have to come and fix it. We had no problems with the guests account, why do we suddenly have a problem with the line?
This is really unacceptable! Cell C, I don't want anymore promises.
I signed up in good faith, but it's nearly 4 months later, with zero progress. Your contract is therefore not in effect as your as your service hasn't been activated yet.
I cannot commit to a company who cannot uphold it's commitments to me, the client.
Please cancel my package and refund the R1500 you deducted for the package. You send someone for your router. Do not try to convince me to stay with Cell C. I will NEVER recommend you to anyone. Please also update my credit status immediately.
I will be waiting for confirmation from Cell C that my account is canceled and my money refunded.
Anne-Maré
This is really unacceptable! Cell C, I don't want anymore promises.
I signed up in good faith, but it's nearly 4 months later, with zero progress. Your contract is therefore not in effect as your as your service hasn't been activated yet.
I cannot commit to a company who cannot uphold it's commitments to me, the client.
Please cancel my package and refund the R1500 you deducted for the package. You send someone for your router. Do not try to convince me to stay with Cell C. I will NEVER recommend you to anyone. Please also update my credit status immediately.
I will be waiting for confirmation from Cell C that my account is canceled and my money refunded.
Anne-Maré
's update19 Sept 2020, 17:19
Reviewer Update
After many phonecalls and many promises we are worst off. We cannot use the guest account anymore because Cell C "fixed" our account and promised to credit us. They did not credit us as promised as my account are stil in arrears. The account they provided were REALLY slow and only worked for about 2 day. We are without internet and my husband have work to do from home. My son phoned Cell C and was told there is a problem with the line, someone have to come and fix it. We had no problems with the guests account, why do we suddenly have a problem with the line?
This is really unacceptable! Cell C, I don't want anymore promises.
I signed up in good faith, but it's nearly 4 months later, with zero progress. Your contract is therefore not in effect as your as your service hasn't been activated yet.
I cannot commit to a company who cannot uphold it's commitments to me, the client.
Please cancel my package and refund the R1500 you deducted for the package. You send someone for your router. Do not try to convince me to stay with Cell C. I will NEVER recommend you to anyone. Please also update my credit status immediately.
I will be waiting for confirmation from Cell C that my account is canceled and my money refunded.
Anne-Maré
This is really unacceptable! Cell C, I don't want anymore promises.
I signed up in good faith, but it's nearly 4 months later, with zero progress. Your contract is therefore not in effect as your as your service hasn't been activated yet.
I cannot commit to a company who cannot uphold it's commitments to me, the client.
Please cancel my package and refund the R1500 you deducted for the package. You send someone for your router. Do not try to convince me to stay with Cell C. I will NEVER recommend you to anyone. Please also update my credit status immediately.
I will be waiting for confirmation from Cell C that my account is canceled and my money refunded.
Anne-Maré
's updateReviewer Update
19 Sept 2020, 20:51Update
Nobody came to work on our line and suddenly it is on again.....10mbps. Our package is supposed to be 1000mbps.
This is pathetic. I do NOT want to deal with Cell C anymore.
Nobody came to work on our line and suddenly it is on again.....10mbps. Our package is supposed to be 1000mbps.
This is pathetic. I do NOT want to deal with Cell C anymore.
's update19 Sept 2020, 20:51
Reviewer Update
Update
Nobody came to work on our line and suddenly it is on again.....10mbps. Our package is supposed to be 1000mbps.
This is pathetic. I do NOT want to deal with Cell C anymore.
Nobody came to work on our line and suddenly it is on again.....10mbps. Our package is supposed to be 1000mbps.
This is pathetic. I do NOT want to deal with Cell C anymore.
's updateReviewer Update
22 Sept 2020, 22:39Update 22 /09/20 @ 22:25
I only received an email from CellC yesterday, 21/09/20 @ 14:20, see below.
"Hi
Please kindly forward me your ID number or account number.
Kind regardsNadia Mahomed"
In less than 1 minute I received the following email:
"Ticket # [CF150350] has been closed
Kind Regards
CellC Fibre Support Team"
How can the ticket be closed if CellC did not receive my ID or account number or canceled the package?
Can someone, a supervisor or manager, please urgently assist me? I need this package canceled immediately. Please pay the money back into my son's account. I cannot use my new service provider until CellC canceled the package.
This is really BAD service.
I only received an email from CellC yesterday, 21/09/20 @ 14:20, see below.
"Hi
Please kindly forward me your ID number or account number.
Kind regardsNadia Mahomed"
In less than 1 minute I received the following email:
"Ticket # [CF150350] has been closed
Kind Regards
CellC Fibre Support Team"
How can the ticket be closed if CellC did not receive my ID or account number or canceled the package?
Can someone, a supervisor or manager, please urgently assist me? I need this package canceled immediately. Please pay the money back into my son's account. I cannot use my new service provider until CellC canceled the package.
This is really BAD service.
's update22 Sept 2020, 22:39
Reviewer Update
Update 22 /09/20 @ 22:25
I only received an email from CellC yesterday, 21/09/20 @ 14:20, see below.
"Hi
Please kindly forward me your ID number or account number.
Kind regardsNadia Mahomed"
In less than 1 minute I received the following email:
"Ticket # [CF150350] has been closed
Kind Regards
CellC Fibre Support Team"
How can the ticket be closed if CellC did not receive my ID or account number or canceled the package?
Can someone, a supervisor or manager, please urgently assist me? I need this package canceled immediately. Please pay the money back into my son's account. I cannot use my new service provider until CellC canceled the package.
This is really BAD service.
I only received an email from CellC yesterday, 21/09/20 @ 14:20, see below.
"Hi
Please kindly forward me your ID number or account number.
Kind regardsNadia Mahomed"
In less than 1 minute I received the following email:
"Ticket # [CF150350] has been closed
Kind Regards
CellC Fibre Support Team"
How can the ticket be closed if CellC did not receive my ID or account number or canceled the package?
Can someone, a supervisor or manager, please urgently assist me? I need this package canceled immediately. Please pay the money back into my son's account. I cannot use my new service provider until CellC canceled the package.
This is really BAD service.
Cell C's replyOfficial
23 Sept 2020, 07:08Good Morning Anne-Mare & Jaco
Apologies for the delay. We are doing a follow up on the matter and will come back with an update as soon as possible.
^NS
Apologies for the delay. We are doing a follow up on the matter and will come back with an update as soon as possible.
^NS
Best regards,
Cell C's reply23 Sept 2020, 07:08
Official
Good Morning Anne-Mare & Jaco
Apologies for the delay. We are doing a follow up on the matter and will come back with an update as soon as possible.
^NS
Apologies for the delay. We are doing a follow up on the matter and will come back with an update as soon as possible.
^NS
Best regards,
's updateReviewer Update
05 Oct 2020, 09:42Update 05/10/20
Email received from CellC 25/09/20
Hi Anne
Please kindly note that the line was terminated on the 23/09/2020 and a case for credit has been logged on the system.Credit reference number : TT 009****423
No further communication received from CellC and we did not received the R1500 refund as promised.
**** Can someone please urgently assist me? I am going to be furious if this have a bad influence on my credit score. I will do what I have to do to if necessary. PLEASE CellC, there must be someone who can assist me.****
Email received from CellC 25/09/20
Hi Anne
Please kindly note that the line was terminated on the 23/09/2020 and a case for credit has been logged on the system.Credit reference number : TT 009****423
No further communication received from CellC and we did not received the R1500 refund as promised.
**** Can someone please urgently assist me? I am going to be furious if this have a bad influence on my credit score. I will do what I have to do to if necessary. PLEASE CellC, there must be someone who can assist me.****
's update05 Oct 2020, 09:42
Reviewer Update
Update 05/10/20
Email received from CellC 25/09/20
Hi Anne
Please kindly note that the line was terminated on the 23/09/2020 and a case for credit has been logged on the system.Credit reference number : TT 009****423
No further communication received from CellC and we did not received the R1500 refund as promised.
**** Can someone please urgently assist me? I am going to be furious if this have a bad influence on my credit score. I will do what I have to do to if necessary. PLEASE CellC, there must be someone who can assist me.****
Email received from CellC 25/09/20
Hi Anne
Please kindly note that the line was terminated on the 23/09/2020 and a case for credit has been logged on the system.Credit reference number : TT 009****423
No further communication received from CellC and we did not received the R1500 refund as promised.
**** Can someone please urgently assist me? I am going to be furious if this have a bad influence on my credit score. I will do what I have to do to if necessary. PLEASE CellC, there must be someone who can assist me.****
's updateReviewer Update
06 Oct 2020, 19:23Update 06/10/20
I am really fed-up with the service (or no service) I receive from CellC. I want this sorted and I never want to hear anything from CellC again. The customer service is pathetic.
I received an email with a statement today, please see below.
STATEMENT SUMMARY The total statement amount due as of 01 Oct 2020 R 2 116.33 Your selected payment date is 25 Oct 2020.
I app**** for FIBRE online in June 2020. I registered with Cell C and vumatel as fibre provider. It is middle October and I still don't have the package I signed up for. How can you charge me for service I never received? CellC owe me R1500 because I never received the service I paid for.
After many phone calls, emails, communication via social media I just received empty promises. How can CellC charge me for a service they haven't delivered? I signed up with you in good faith, but it's almost 5 months later, with zero progress. My contract is therefore not in effect as my service has never been activated. I cannot commit to a company who cannot uphold it's commitments to me and want to cancel this contract with immediate effect. Our package is supposed to be 1000mbps and we NEVER had the package.
I need someone senior to assist me with this issue. If I get a bad credit record because CellC do not know how to do their job, I will take this issue further.
I need some feedback and my money before the end of this week. Please CellC, I never ever want to deal with you again.
I am really fed-up with the service (or no service) I receive from CellC. I want this sorted and I never want to hear anything from CellC again. The customer service is pathetic.
I received an email with a statement today, please see below.
STATEMENT SUMMARY The total statement amount due as of 01 Oct 2020 R 2 116.33 Your selected payment date is 25 Oct 2020.
I app**** for FIBRE online in June 2020. I registered with Cell C and vumatel as fibre provider. It is middle October and I still don't have the package I signed up for. How can you charge me for service I never received? CellC owe me R1500 because I never received the service I paid for.
After many phone calls, emails, communication via social media I just received empty promises. How can CellC charge me for a service they haven't delivered? I signed up with you in good faith, but it's almost 5 months later, with zero progress. My contract is therefore not in effect as my service has never been activated. I cannot commit to a company who cannot uphold it's commitments to me and want to cancel this contract with immediate effect. Our package is supposed to be 1000mbps and we NEVER had the package.
I need someone senior to assist me with this issue. If I get a bad credit record because CellC do not know how to do their job, I will take this issue further.
I need some feedback and my money before the end of this week. Please CellC, I never ever want to deal with you again.
's update06 Oct 2020, 19:23
Reviewer Update
Update 06/10/20
I am really fed-up with the service (or no service) I receive from CellC. I want this sorted and I never want to hear anything from CellC again. The customer service is pathetic.
I received an email with a statement today, please see below.
STATEMENT SUMMARY The total statement amount due as of 01 Oct 2020 R 2 116.33 Your selected payment date is 25 Oct 2020.
I app**** for FIBRE online in June 2020. I registered with Cell C and vumatel as fibre provider. It is middle October and I still don't have the package I signed up for. How can you charge me for service I never received? CellC owe me R1500 because I never received the service I paid for.
After many phone calls, emails, communication via social media I just received empty promises. How can CellC charge me for a service they haven't delivered? I signed up with you in good faith, but it's almost 5 months later, with zero progress. My contract is therefore not in effect as my service has never been activated. I cannot commit to a company who cannot uphold it's commitments to me and want to cancel this contract with immediate effect. Our package is supposed to be 1000mbps and we NEVER had the package.
I need someone senior to assist me with this issue. If I get a bad credit record because CellC do not know how to do their job, I will take this issue further.
I need some feedback and my money before the end of this week. Please CellC, I never ever want to deal with you again.
I am really fed-up with the service (or no service) I receive from CellC. I want this sorted and I never want to hear anything from CellC again. The customer service is pathetic.
I received an email with a statement today, please see below.
STATEMENT SUMMARY The total statement amount due as of 01 Oct 2020 R 2 116.33 Your selected payment date is 25 Oct 2020.
I app**** for FIBRE online in June 2020. I registered with Cell C and vumatel as fibre provider. It is middle October and I still don't have the package I signed up for. How can you charge me for service I never received? CellC owe me R1500 because I never received the service I paid for.
After many phone calls, emails, communication via social media I just received empty promises. How can CellC charge me for a service they haven't delivered? I signed up with you in good faith, but it's almost 5 months later, with zero progress. My contract is therefore not in effect as my service has never been activated. I cannot commit to a company who cannot uphold it's commitments to me and want to cancel this contract with immediate effect. Our package is supposed to be 1000mbps and we NEVER had the package.
I need someone senior to assist me with this issue. If I get a bad credit record because CellC do not know how to do their job, I will take this issue further.
I need some feedback and my money before the end of this week. Please CellC, I never ever want to deal with you again.
's updateReviewer Update
13 Oct 2020, 21:40Update 13/10/20
NO feedback received from CellC. I have sent a follow up email this morning but CellC did not respond.
Can someone please assist or direct me to someone who will be able to assist? I do not want anything to do with CellC and I will tell everyone I know about the BAD service I received.
Please CellC, fix your mistakes.
NO feedback received from CellC. I have sent a follow up email this morning but CellC did not respond.
Can someone please assist or direct me to someone who will be able to assist? I do not want anything to do with CellC and I will tell everyone I know about the BAD service I received.
Please CellC, fix your mistakes.
's update13 Oct 2020, 21:40
Reviewer Update
Update 13/10/20
NO feedback received from CellC. I have sent a follow up email this morning but CellC did not respond.
Can someone please assist or direct me to someone who will be able to assist? I do not want anything to do with CellC and I will tell everyone I know about the BAD service I received.
Please CellC, fix your mistakes.
NO feedback received from CellC. I have sent a follow up email this morning but CellC did not respond.
Can someone please assist or direct me to someone who will be able to assist? I do not want anything to do with CellC and I will tell everyone I know about the BAD service I received.
Please CellC, fix your mistakes.
's updateReviewer Update
29 Oct 2020, 18:58UPDATE 29/10/20
My credit score dropped with 47 points because I had a "missed" payment from CellC in September.
PLEASE CELLC, CLEAR MY NAME AND I WILL MAKE THE PAYMENT OF R617. 00 FOR SERVICE I NEVER RECEIVED. I DO NOT WANT TO DEAL WITH YOU ANYMORE.
Email sent to Nadia from CellC
Good day NadiaThank you for your assistance, I received the correct amount that I owe CellC on Friday. Please see attached, the data were updated on the 12th of October. How could I make a payment if I did not know the amount I owe? I am very upset because my credit score came down with 47 points because I had a "missed payment" from CellC in September. I did not even have the correct amount to pay until I received the call from a CellC consultant on Friday. Can you please urgently ask the person that works with the accounts to rectify the mistake? I never received the service I paid for and I received an invoice stating that I owe almost R2000. I want the missed payment to be removed from the credit bereu as soon as possible. Can you or whoever works with it confirm by email once it is done. The payment of R617. 00 will be made on the 27th of October. Thank you
I received the following email from Cell C on 19 October.
Good day case is closed on my side it is escalated to relevant department.you will receive a call or an email advising of feedback.
Regards Cellc
PLEASE CAN SOMEONE URGENTLY ASSIST ME???
Anne-Maré
My credit score dropped with 47 points because I had a "missed" payment from CellC in September.
PLEASE CELLC, CLEAR MY NAME AND I WILL MAKE THE PAYMENT OF R617. 00 FOR SERVICE I NEVER RECEIVED. I DO NOT WANT TO DEAL WITH YOU ANYMORE.
Email sent to Nadia from CellC
Good day NadiaThank you for your assistance, I received the correct amount that I owe CellC on Friday. Please see attached, the data were updated on the 12th of October. How could I make a payment if I did not know the amount I owe? I am very upset because my credit score came down with 47 points because I had a "missed payment" from CellC in September. I did not even have the correct amount to pay until I received the call from a CellC consultant on Friday. Can you please urgently ask the person that works with the accounts to rectify the mistake? I never received the service I paid for and I received an invoice stating that I owe almost R2000. I want the missed payment to be removed from the credit bereu as soon as possible. Can you or whoever works with it confirm by email once it is done. The payment of R617. 00 will be made on the 27th of October. Thank you
I received the following email from Cell C on 19 October.
Good day case is closed on my side it is escalated to relevant department.you will receive a call or an email advising of feedback.
Regards Cellc
PLEASE CAN SOMEONE URGENTLY ASSIST ME???
Anne-Maré
's update29 Oct 2020, 18:58
Reviewer Update
UPDATE 29/10/20
My credit score dropped with 47 points because I had a "missed" payment from CellC in September.
PLEASE CELLC, CLEAR MY NAME AND I WILL MAKE THE PAYMENT OF R617. 00 FOR SERVICE I NEVER RECEIVED. I DO NOT WANT TO DEAL WITH YOU ANYMORE.
Email sent to Nadia from CellC
Good day NadiaThank you for your assistance, I received the correct amount that I owe CellC on Friday. Please see attached, the data were updated on the 12th of October. How could I make a payment if I did not know the amount I owe? I am very upset because my credit score came down with 47 points because I had a "missed payment" from CellC in September. I did not even have the correct amount to pay until I received the call from a CellC consultant on Friday. Can you please urgently ask the person that works with the accounts to rectify the mistake? I never received the service I paid for and I received an invoice stating that I owe almost R2000. I want the missed payment to be removed from the credit bereu as soon as possible. Can you or whoever works with it confirm by email once it is done. The payment of R617. 00 will be made on the 27th of October. Thank you
I received the following email from Cell C on 19 October.
Good day case is closed on my side it is escalated to relevant department.you will receive a call or an email advising of feedback.
Regards Cellc
PLEASE CAN SOMEONE URGENTLY ASSIST ME???
Anne-Maré
My credit score dropped with 47 points because I had a "missed" payment from CellC in September.
PLEASE CELLC, CLEAR MY NAME AND I WILL MAKE THE PAYMENT OF R617. 00 FOR SERVICE I NEVER RECEIVED. I DO NOT WANT TO DEAL WITH YOU ANYMORE.
Email sent to Nadia from CellC
Good day NadiaThank you for your assistance, I received the correct amount that I owe CellC on Friday. Please see attached, the data were updated on the 12th of October. How could I make a payment if I did not know the amount I owe? I am very upset because my credit score came down with 47 points because I had a "missed payment" from CellC in September. I did not even have the correct amount to pay until I received the call from a CellC consultant on Friday. Can you please urgently ask the person that works with the accounts to rectify the mistake? I never received the service I paid for and I received an invoice stating that I owe almost R2000. I want the missed payment to be removed from the credit bereu as soon as possible. Can you or whoever works with it confirm by email once it is done. The payment of R617. 00 will be made on the 27th of October. Thank you
I received the following email from Cell C on 19 October.
Good day case is closed on my side it is escalated to relevant department.you will receive a call or an email advising of feedback.
Regards Cellc
PLEASE CAN SOMEONE URGENTLY ASSIST ME???
Anne-Maré
's updateReviewer Update
05 Nov 2020, 19:06Can someone please urgently assist me?
's update05 Nov 2020, 19:06
Reviewer Update
Can someone please urgently assist me?