EK
Ellouise K
1 reviews | Active since Nov 2020
24 Nov 2020, 09:13
CELL C this is UNACCEPTABLE!
We are moving to a bigger office only 50M away, but on the same premises. We have been trying for 3 WEEKS NOW to move our fiber ONLY 50M. Every time we phone them they have a different excuses and empty promises. They have given us 2 different case numbers now, and every time we phone we have to explain our self over and over again. This is UNACCEPTABLE for a big service provider. I will Differently NOT RECOMMEND THEM TO ANYONE. can anyone recommend who we can phone about this matter. THIS IS HAVING A NEGATIVE IMPACT ON OUR INCOME AS A BUSINESS!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
24 Nov 2020, 09:26Good day Ellouise
Thank you for reaching out to us.
We will refer this matter to our Fibre Support Team for assistance. Apologies for any inconvenience.
^NT
Thank you for reaching out to us.
We will refer this matter to our Fibre Support Team for assistance. Apologies for any inconvenience.
^NT
Best regards,
Cell C's reply24 Nov 2020, 09:26
Official
Good day Ellouise
Thank you for reaching out to us.
We will refer this matter to our Fibre Support Team for assistance. Apologies for any inconvenience.
^NT
Thank you for reaching out to us.
We will refer this matter to our Fibre Support Team for assistance. Apologies for any inconvenience.
^NT
Best regards,
EK
Ellouise K's updateReviewer Update
24 Nov 2020, 09:47What I don't understand is it takes you 5 min to responded to my hello peter complaint however I have been on hold for hours with your customer help line and still no answer
EK
Ellouise K's update24 Nov 2020, 09:47
Reviewer Update
What I don't understand is it takes you 5 min to responded to my hello peter complaint however I have been on hold for hours with your customer help line and still no answer
Cell C's replyOfficial
24 Nov 2020, 12:19We will contact you shortly.
^NT
^NT
Best regards,
Cell C's reply24 Nov 2020, 12:19
Official
We will contact you shortly.
^NT
^NT
Best regards,
EK
Ellouise K's updateReviewer Update
24 Nov 2020, 12:41I have been waiting since yesterday for someone to phone me back with feed back from the head office, because the only response I am getting from your agents is that my case is in process and they need feed back from the head office. if I ask for a number I can phone them they tell me the head office does not have self phones or landlines. I mean really that is the worst excuses ever. I just want to know what is being processed for 3 weeks now? it seems that if I want a response out of you guys I need to public shame you on Hello peter. That is not the way I want to do business but if it gives me a result I will continue having conversations here.
EK
Ellouise K's update24 Nov 2020, 12:41
Reviewer Update
I have been waiting since yesterday for someone to phone me back with feed back from the head office, because the only response I am getting from your agents is that my case is in process and they need feed back from the head office. if I ask for a number I can phone them they tell me the head office does not have self phones or landlines. I mean really that is the worst excuses ever. I just want to know what is being processed for 3 weeks now? it seems that if I want a response out of you guys I need to public shame you on Hello peter. That is not the way I want to do business but if it gives me a result I will continue having conversations here.