1 reviews | Active since Oct 2016

24 Oct 2016, 14:24

Cell C this is ridiculous

<p>My Sony device has gone in for repairs now the 3rd time since I bought the thing and everytime it a device fault so I told Cell C to replace the phone cause cleary there is a fualt on the device and each repair takes a month (30 +days) so instead of reelacing the phone the repair it then 5 months later it is back in for repairs. . I am not willing to pay for a device that does not work properly so Cell C what are you going to do about my problem? I've phoned and stated that if you do not replace the phone then cancel my contracts . . Yes all of them . . I expected better service than this. . . What does loyalty mean?</p>

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Replies (3)
Cell C
Cell C's reply24 Oct 2016, 14:31
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply28 Oct 2016, 14:54
Official

Please be advised that Mpho could not get hold of you on your contact numbers. However he sent an email advising you of this and on a way forward regarding this matter.

Regards
Cell C | PN

's update29 Nov 2016, 23:24
Reviewer Update

There was no email sent to me