CELL C - This is by far THE WORSE customer experience that I have ever had.

<p>I initally received a call from Cell C, offering a Notebook. Seeing that my daughter was studying at the time, I thought this would be the perfect gift to assist her with her studies. </p> <p> </p> <p><br />All was well until we received the notebook, less than a month and it began to give problems and soon enough it would not work at all. I called Cell C and here already it seemed like a completely different compay. The sales call, the staff was so polite but when trying to report the problem, it was as if I was a bother as they kept reffering me to different departments. I eventually had to resort to going into 1 of the branches, Vangate mall in particular and was yet again met by rude, annoyed staff. </p> <p> </p> <p><br />Seeing that the notebook was under warranty, Cell C finally decided to come fetch the notebook, to have it repaired. This was not meant to be at any cost to us, however I received a call to say that it would cost me R3000 to have it fixed. </p> <p> </p> <p><br />R3000!!!!!!!! For a notebook that was brand new, when I refused to pay this amount, I was informed that it would cost me R800 for them to deliver the notebook back to me. </p> <p> </p> <p><br />The alternative to this was for me to go collect it myself as I spoke to an IT guy, who said it would cost maximum R500 to fix. </p> <p> </p> <p><br />The Cell C consultant said that it would be okay for me to fetch the notebook myself and to no surprise, no arrangements was made on their end for me to fetch the notebook despite me calling constantly.</p> <p>They are still debiting my account for the contract of a notebook that I did not get to use, A notebook thats market value is less than R3000.</p> <p> </p> <p><br />I wouldnt be surprised if they do not have the notebook in their possession anymore.</p> <p> </p> <p><br />This is by far THE WORSE customer experience that I have ever had. </p> <p>PEOPLE, PLEASE AVOID PURCHASING FROM CELL C!!!!!!</p>