JN
Jessica N

1 reviews | Active since Aug 2017

02 Jun 2022, 15:31

CELL C THIS *****

super mad with cell C, I have been their customer for more than 4 years, but this time one of the employees called about upgrading my contract - that was ok when I received my statement a month later 2 new contracts were opened without my consent, one was a 30gb data contract and another for a new cellphone instead of an upgrade now I have 3 new contracts on my account that I cannot afford I have sent an email to customer service as this is **********, steps should be taken against the employee and these contracts be cancelled as I cannot afford them There’s not much done up to this point I am still paying, now I have to be the one to call and request cancellation – so frustrating I cannot wait for this contract to end, never again, I am disgusted and disappointed that someone would want to earn more commission at my expense and the company does nothing about it.

0
Replies (3)
Cell C
Cell C's reply02 Jun 2022, 15:40
Official
Good day Jessica

Thank you for contacting us.

Please send us an affidavit stating that you have never app**** for an upgrade with Cell C and include a copy of your ID and your bank statement to *** and our ***** department will investigate the matter and close the account. 

^NT

Best regards,

JN
Jessica N's update02 Jun 2022, 15:44
Reviewer Update
please get this right, I thought the lady called to upgrade my existing contract instead she opened a new contract, now I have 3 active contracts, my old one, 1 for 30gb data that she said was part of the upgrade and another 1 for new cellphone I received. my consent was for an upgrade not a new contract
Cell C
Cell C's reply02 Jun 2022, 15:53
Official
Thank you for clarity. Please provide us with the number in question/ID so that we can investigate and rectify. 

^NT






Best regards,