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babalwa Z

1 reviews | Active since Feb 2015

18 Feb 2015, 11:05

Cell c thinks they are above consumer rights!

after a complain last year with cell c debiting my account after I have cancelled the contracts I had with them with documents supporting my reasoning for my complain .. they are still debiting my account when I approached a branch for clear understanding because their call centre people are bluntly useless .. I was told the fee is for subscription this is after I was told first it was for early cancellation and then data I had used and now this and when I asked to be provided with a copy a the contract I signed stating I will be extra charged for all of this I didn't get but on the consumer protection act it state the supplier must always have a copy ready to provide to the consumer ..!<br> <br> The 2009 consumer protection act protects me from such .. this is has gone too far ... the national commission enables me to take this to court as my consumer rights have been disrespected and violated ..!<br> i have a list of documents .. from TransUnion .. email send by one of the cell c people ...prove of payment and confirmation of my cancelled contract ..I have had a contract before which i also cancelled before time .. i not once did anything life this happen to me its actually sad!!! <br>

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Replies (1)
Cell C
Cell C's reply06 May 2016, 07:16
Official

We are in receipt of your complaint and apologise for the inconvenience caused. One of our consultants will contact you and assist.

Regards

Cell C | PN