1 reviews | Active since Apr 2019
Cell C - Thinking of joining? Rather get MTN
I Wrote a review on the 5th of April just when i started a new contract with cell c and my experience regarding that, well it's exactly the same. After Two weeks of working LTE Wifi, my device stopped receiving signal. It worked mostly during the day but seldom at night. Like always i started my battle with a cell c network department, IT department, customer service department, I'm not even sure of the half of them. Being transferred from the one person on to the next. Week in, week out. When you are in the middle of any episode any time of day and the Wifi will just stop working, you Restart it and reset the device and then something works, half a episode further it does the same, and that continues until its dark, then its off permanently. Still not getting answers from any call agent, starting to think it might be the sim card, testing the device and pleading with call agents just to get answers. The network department phoned me after a long few weeks and advised me that the LTE Contract they had with MTN has been canceled sorry for the inconvenience caused. I was like oky? What now? Do i pay for something for the next 24 month's that i can't even use? They said i can see if i can migrate or cancel the contract. I decided to cancel the contract, there is not other Cell c package that offers the same amount of data for the same price each month. They said i need to take the cell c device to my closest cell c store and they will book it in and too days after i should phone back, telling them i booked in the device and they will credit me with my remaining data. It took a while for me to take the device back, I don't really live close to a Cell C store. To get time to find a open store took abouth two months. So i took the Router back to a cell c store two weeks back. I filled in a network cancelation form, gave them the device, i told the about the remaining data. 90.3G, they said the call agents will phone me i should just inform them, so i did, every singe person that has phoned me since asking for a reference number advising me the cancelation is being processed, I've had 3 calls from Cell C and every singe time i ask them about the data refund, they reply with the refund of cancellation department will phone me regarding that. Will today i got a call from that department, letting me now my contract has been canceled and my wifi number has been disconnected. I will receive a credit for this months debit order that will be for August. I asked him about the remaining data Credit, he said the number has been canceled, i told him every single person i spoke before and wile the contract was being canceled i informed about less than half of my months data that i have left. He said yes but its been canceld. I told him i know its been cancelled now, but before it was cancelled i told every single person there was data remaining on the device. I asked him is there any other person i can speek to about that. He said its been cancelled, i lost it by saying, just **** debra i just loose my data? He said i should stop using that language at him or he will have to terminate the call, i tried explaining i was swearing at my self and i apologize he hung up? Now what do i do? Call the customer care line for the 100th time and get put on hold, transfered and disconnected? This has been the worst experience I've ever had. Its even a struggle to get a contract cancelled with Cell C. Every darn thing is a struggle. Takes weeks to get trough to the correct department. Takes weeks to get answers? I'll never ever get a Cell C contract again. I'm going to give my story to every single person that will listen, what is the chances i recomend Cell C to a family member or a friend. 0!!! I'll make sure my story makes them never want to join Cell C. After the first review i posted the issue i just disappeared, little did i now less than two weeks after it will just start up again. Don't get Cell C
