Cell C - ******* & Worst Network Ever

My Husband had 2 contracts with Cell C. Needless to say we had endless problems from the start of the contract to the bitter end. Without any notification from Cell C our contracts expired in April 2018. We then realised that our monthly payment more than doubled. We immediately called their Call Centre which as always was pointless due to their pathetic customer service staff. Every call we made to them ended up in an escalation of which a manager would take the call and do exactly as their agents which is nothing except deliver failed promises and no callbacks. They insist that we were advised at point of sale that the prices will increase at the end of contract however this is not the case and they refuse to listen to the calls. They further insist that this reflects on our Statements but for 2 whole years they never sent us statements and we had to rely on their pathetic app to make our monthly payments. What makes things worse now is that their agents feel that it is ok to call us and threaten us as if we did something wrong. Alarmingly enough we called to cancel the contracts and was told that this was done. Not too long after that call a consultant from Cell C called us to offer us upgrades upon which we advised that we have canceled the contracts. She further advised us that there was no cancelation set on the accounts and that she would do it herself. All was well at this point and given that she was practically the only helpful person we spoke we logged our dispute again wrt beibg overcharged with no notification. It was then when she advised us that the price we were now charged is an error as Cell C had an error with their billing system and we should not worry because they are fixing this error and that she will get back to us. Weeks have passed and still we are being tormented to pay a huge bill with absolutely no help. They refuse to listen to the calls of their *********** staff misleading customers and have total disregard for their customers. I have decided as I work with in the telecommunications industry to take this matter further and log the complaint with the Ombudsman given that Cell C has yet again failed to fix their mess.