CELL C ******* AND UNABLE TO ADDRESS OR RESOLVE ISSUES. STAFF INCAPABLE AND ***********

----- Forwarded Message ----- From: ********** To: ********** Sent: Mon, 16 Jul 2018 11:57:41 +0200 (SAST) Subject: Fwd: RE: Fwd: CELL C ********* WITHOUT SCRUPLES OR PRIDE

CLEARLY YOU HAVE NO SCRUPLES OR PRIDE AND HAVE NOT BOTHERED TO RESPOND TO ANY OF MY EMAILS. LOOK FORWARD TO THEM BEING POSTED ALL OVER THE MEDIA

----- Forwarded Message ----- From: ********** To: Bruno Munyai ********** Sent: Mon, 16 Jul 2018 11:56:18 +0200 (SAST) Subject: RE: Fwd: CELL C *********

You have NO IDEA WHAT YOU ARE TALKING ABOUT AND HAVE CLEARLY NOT READ MY EMAILS. I am not on any tariff plan. I am on pay as you go. What are you talking about tariff plans? This is another thing for consumer watch to look into. Cell C charging over non-existant tariff plans. As I have already told you ON SEVERAL OCCASIONS I have already taken the phone into Cell C at La Lucia and they cannot fix the problem. They told me not to buy the phone as it is useless. What is wrong with you???????????????????????????????????????????????????????????????????????????????????????????????????

----- Original Message ----- From: Bruno Munyai ********** To: ********** Sent: Mon, 16 Jul 2018 11:33:51 +0200 (SAST) Subject: RE: Fwd: CELL C *********

Dear Ms Helen

Thank you for getting in touch.

Unfortunately you did not offer me the opportunity to address the concerns you pointed out on our conversation.

You mentioned that the device often shows pop-up ads. This is a setting issue on the device, which can be addressed. We would like you to book in the device at your nearest Cell C store, so that it can be sent through to our repair centre. This will also give us an opportunity to look into the battery of the phone, which you raised as a second issue.

Regarding the disappearance of your airtime, our system shows that you are often charged out of bundle for data usage. This occurs when you have depleted your data, which means you are then charged off your airtime for data connectivity. This means that your airtime depletes a lot quicker because you are charged at R2 per MB. You are on an old tariff plan, which you have been active on since 2008.

Regards

Bruno Munyai