CELL C *******

Item: Cell C
Rating: 1
Author: kate B

Surprise Surprise I had my data taken and one month later I am still being bounced between Data Validation and Customer Services without anyone resolving the issue.

I have highlighted the 72 DIFFERING IP addresses between 7:30am and 7:42am of day ONE of receiving monthly data, screenshot my phone settings, receive a detailed breakdown from both my wifi provider and from Samsung showing my working wifi and phone location at home, asked Cell C to recall the last 15 years of contracts to see when I have EVER used all my data in a month and no one has the capacity to do their job and rectify their error

I will definitely not be renewing my contract with a company in the process of bankruptcy ... no wonder as you hire *********** staff and loose clients

Helpful (0)

Replies (3)

Cell C's replyOfficial

03 Oct 2019, 14:39

Good afternoon Kate

A follow up has been sent to Charles from the data validation department assigned to your query. Feedback will be provided as soon as possible.

Regards
DA

Cell C's reply03 Oct 2019, 14:39

Official

Good afternoon Kate

A follow up has been sent to Charles from the data validation department assigned to your query. Feedback will be provided as soon as possible.

Regards
DA

kate B's updateReviewer Update

03 Oct 2019, 14:44

And yet Charles spoke to me yesterday and told me he could not help and that I needed to email customer service again...so once again, I am being passed between Data Validation and Customer Services with no-one willing to see the VERY OBVIOUS error??
I am good on phones and computers but 72 DIFFERENT IP addresses in 12 minutes?

kate B's update03 Oct 2019, 14:44

Reviewer Update

Cell C's replyOfficial

04 Oct 2019, 14:40

We have escalated the matter to management from the data validation department as Charles responded to our request, advising that he is not able to assist you further.

Regards
DA

Cell C's reply04 Oct 2019, 14:40

Official

We have escalated the matter to management from the data validation department as Charles responded to our request, advising that he is not able to assist you further.

Regards
DA