Cell C *******
<p>At the start of 2016 I renewed my cell c contract after being with them for 2 years. Start of November 2016 we moved to a new place in Benoni which currently has 0 cell c coverage. I logged a complaint with them and received my reference number. After many follow up calls they contacted me a week before Christmas telling me their technical support has investigated and that I indeed do not have signal in my area. After asking them what will be done I'm still waiting for an answer. After phoning them today 04-01-2017 they will make arrangements to maybe install a booster in the area. I'm paying around R 1200 every month on 3 contracts that I can`t use . How much longer will they stall just to take my money for a service I cannot use.</p>
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Cell C's replyOfficial
04 Jan 2017, 12:36Thank you for bringing this matter to our attention. Apologies for the inconvenience caused.
We have requested one of our team members to follow up on this matter and assist. Do expect communication.
Regards
Cell C | DA
Best regards,
Cell C's reply04 Jan 2017, 12:36
Official
Thank you for bringing this matter to our attention. Apologies for the inconvenience caused.
We have requested one of our team members to follow up on this matter and assist. Do expect communication.
Regards
Cell C | DA
Best regards,
's updateReviewer Update
13 Jan 2017, 09:41So just a update on the situation. Cell c keep phoning me on the Cell number trying to speak to me about the problem. Since their signal is so bad here and the reason for the complaint their operators ask me to walk around for better signal !!! What a joke! My whole reason for the complaint is because of 0 signal in the area. So when i get called on my ult no. they tell me After investigation its true that I dont have signal in the area! When asked what they going to do about it, I get told I need to log the complaint with cusomer service. Hello!!! Thats what I`ve done months ago! So you just keep taking my money without providing me with service.
's update13 Jan 2017, 09:41
Reviewer Update
So just a update on the situation. Cell c keep phoning me on the Cell number trying to speak to me about the problem. Since their signal is so bad here and the reason for the complaint their operators ask me to walk around for better signal !!! What a joke! My whole reason for the complaint is because of 0 signal in the area. So when i get called on my ult no. they tell me After investigation its true that I dont have signal in the area! When asked what they going to do about it, I get told I need to log the complaint with cusomer service. Hello!!! Thats what I`ve done months ago! So you just keep taking my money without providing me with service.