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1 reviews | Active since Jun 2016

01 Aug 2018, 12:43

CELL C *******

I am totally disgusted by Cell C and wish to warn anyone who is stupid enough like me to take out a contract with Cell C. I had a "200 contract for 20 months. I did not use all my minutes and data and this would carry over to the new month. Like some south africans, I try to budget for the given month I would need extra minutes.

I renewed my contract to a pinnacle 150 4 months ago and this took effect a month ago.

To my disgust, my 100 odd minutes of last month are suddenly gone and that includes the data I had left.

I was never informed that my new contract would take this form. I called 084145 and spoke to a Wandie. Kept me on hold for a while only to end the call. No team leader, no call back.

This is an obvious attempt to get catch customers out and force them to spend more on cell phone contracts. We as south africans are already over burdened by so many others sectors, i.e. fuel price. Now Cell C wants to jump on that band wagon and take my very last income.

Totally unacceptable and I am sure *******

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Replies (2)
Cell C
Cell C's reply01 Aug 2018, 12:56
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply02 Aug 2018, 08:30
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,