PS
Philip S
1 reviews | Active since Jul 2022
10 Feb 2023, 16:26
Cell C *******
Omg will Cell C ever come right. The level of incompetantce astounds me. After weeks of trying to sort out my account. Sending proof of payment over and over again and endless phone calls to them and eventually getting the payments allocated now I get hit with penalties for late payment. Really Cell C are u that stupid!!!!. The prood of paymet ts reflect that the payments were made within the 5 days that you insist it must be paid. I had to resort to close my bank account to stop all your unauthorized debits. And yet you still continue to charge unwarranted late payment fees. I am so looking forward to the day my contract ends and I can cancel and move my number I cannot deal with the thievery and incompetantce of dealing with Cell C.
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Replies (3)PS
Philip S's updateReviewer Update
12 Feb 2023, 11:56Can these people really be this dumb. Now I get told I am liable for the charges for late payment. For 8 months I was paying my account cash to Cell C.using the same refrence number. However the last 4 payments wet not allocated to the account and I was told that I was using the wrong reference number. After keeping my money for 4 months and not one single call or message from Cell C they go and block my account and now tell me I am liable for late payment charges. The idiots who call me tell me it is my fault that I have penalty payments as I paid into the wrong account. They cannot explain how for 4 months that they never contacted me with regards to the account. But only after 4 months did they then block the line. But it doesn't stop there it took me a month to get them to eventually allocate the payments. A month of endless calls and sending proof of payment. I had to send proof of payment to 8 different people. Then in a desperate attempt to get these payme ts allocated. I had to write to hello Peter as well as Icasa. To get the payments allocated. Now I am told that I am liable for late payment penalties. I made 1 month a late payment which I accept liability which is R40. 00. Not the R160 that cell c is demanding. If these people did their work properly after the first month of not receiving payment the issue of paying to the incorrect account could have been resolved. However they kept my money for 4 months not one phone call asking why I am paying into a dormant account. Not I call or message asking why the contract wasn't paid. But hell Cell C policy let's ***** from clients by charging fees although the money is lying in their account. Guess I am going back to Isaca for help again cause as far as Cell C consultants are concerned. I never paid on time. The last 5 payments were made 23/92022, 25/10/2022, 30/11/2022, 24/12/2022, 26/1/2023. All except 1 were paid within the 5 day period. So I fail to understand why I am liable for late penalties. Again typical of Cell C no commuication only legalized attempt of theft from consumers
PS
Philip S's update12 Feb 2023, 11:56
Reviewer Update
Can these people really be this dumb. Now I get told I am liable for the charges for late payment. For 8 months I was paying my account cash to Cell C.using the same refrence number. However the last 4 payments wet not allocated to the account and I was told that I was using the wrong reference number. After keeping my money for 4 months and not one single call or message from Cell C they go and block my account and now tell me I am liable for late payment charges. The idiots who call me tell me it is my fault that I have penalty payments as I paid into the wrong account. They cannot explain how for 4 months that they never contacted me with regards to the account. But only after 4 months did they then block the line. But it doesn't stop there it took me a month to get them to eventually allocate the payments. A month of endless calls and sending proof of payment. I had to send proof of payment to 8 different people. Then in a desperate attempt to get these payme ts allocated. I had to write to hello Peter as well as Icasa. To get the payments allocated. Now I am told that I am liable for late payment penalties. I made 1 month a late payment which I accept liability which is R40. 00. Not the R160 that cell c is demanding. If these people did their work properly after the first month of not receiving payment the issue of paying to the incorrect account could have been resolved. However they kept my money for 4 months not one phone call asking why I am paying into a dormant account. Not I call or message asking why the contract wasn't paid. But hell Cell C policy let's ***** from clients by charging fees although the money is lying in their account. Guess I am going back to Isaca for help again cause as far as Cell C consultants are concerned. I never paid on time. The last 5 payments were made 23/92022, 25/10/2022, 30/11/2022, 24/12/2022, 26/1/2023. All except 1 were paid within the 5 day period. So I fail to understand why I am liable for late penalties. Again typical of Cell C no commuication only legalized attempt of theft from consumers
Cell C's replyOfficial
12 Feb 2023, 12:17Kindly be advised that your query has been escalated acoodingly and our team will make contact to assist.
Regards,
^TM
Regards,
^TM
Cell C's reply12 Feb 2023, 12:17
Official
Kindly be advised that your query has been escalated acoodingly and our team will make contact to assist.
Regards,
^TM
Regards,
^TM
PS
Philip S's updateReviewer Update
13 Feb 2023, 15:47CELL c please explain how on ur last response you tell me my case is being escalated but the today my phone gets blocked again. This is typical of what I have come to expect from you. Absolutely no service. No understanding and just an absolute joke. I need an answer to the question of why I am being charged penalties and having my phone blocked when you were sitting with my money for months. I am so suck and tired of talking with idiots that have no clue what they are doing and absoutly have no customer service. Is there anybody there that actually has an idea of what they are doing.. Why is my line blocked again.!!!!!!!!
PS
Philip S's update13 Feb 2023, 15:47
Reviewer Update
CELL c please explain how on ur last response you tell me my case is being escalated but the today my phone gets blocked again. This is typical of what I have come to expect from you. Absolutely no service. No understanding and just an absolute joke. I need an answer to the question of why I am being charged penalties and having my phone blocked when you were sitting with my money for months. I am so suck and tired of talking with idiots that have no clue what they are doing and absoutly have no customer service. Is there anybody there that actually has an idea of what they are doing.. Why is my line blocked again.!!!!!!!!