Hellopeter
Share Your Experience
PS
Philip S

1 reviews | Active since Jul 2022

24 Jan 2023, 21:22

Cell C thievery

So I need an explanation cause this is beyond me. I tried to buy Cell C data off of their website as I have done often before. However no data was ever received. My account was debited immeadeatly with the amount I have spoken to their agent patfast who confirmed the payment went to Cell C. But Cell C after 6 days, still has not given me the data paid for. I have had to send proof of payment to Cell C got told That I need to wait 24 - 48 hours to get resolved this excludes weekends. Well I am now 6 days still no data. I was called today 24th January and told that It will be refunded to my account in 5 min. Well I guess I should have known that this wasn't going to happen I am still waiting and it is now 6 hours later still nothing but if I try call I just get told sorry that departaments is closed. Doesn't surprise me that they can't get anything right. The consultants just don't care it is ur problem they have taken your money so they don't care if u get any service or not. I am scared to try buy more data cause I can't wait another week.obviously there is no compensation for Cell C incompentance. I must just struggle without data cause their useless staff and systems don't work properly. So when I eventually get and have used the data paid for I will be moving my number to a better more efficient network. Cell C has the worst service that I have ever experience in my life.

0
Replies (4)
Cell C
Cell C's reply25 Jan 2023, 07:18
Official
Good day Philip Van Staden

Thank you for reaching out.

We are sorry to hear of the service received , please provide the reference number we can follow up on.

^NH
PS
Philip S's update25 Jan 2023, 10:12
Reviewer Update
OK so eventually I get my data purchased after 7 days waiting... But now I am sitting with an even bigger problem again since 28 December 2022 I have been trying to get payments allocated my contract line has been blocked and can't even receive calls. Now whe I speak to a consultant they tell me the case has been escalated from 18th January 2023. We are now on the 25th January 2013 and still nothing has happened. You tell me it takes 24 To 48 hours to resolve a case well we are now on a month and still nothing but this is the service I have come to expect from Cell C. Please explain how an escalation takes over 7 days to resolve.
The latest reference that I have now received is *** not that it will be actioned but it out there for what it is worth.
PS
Philip S's update25 Jan 2023, 16:43
Reviewer Update
Yes I know it was eventually assigned on the 18th of January 2023. We are now 25th January 2023. My first contact with Cell C in this regard was 28th December 2022. how long does it take!!!! I get told 24 - 48 hours. When I went to school 24 - 48 hours is 2 days. It is now 7 days later if I work from the 18th. I can't even receive calls on the phone. But from the other reviews that I have read it seems that this is normal for Cell C you take our money but don't give any service back.
PS
Philip S's update25 Jan 2023, 17:27
Reviewer Update
I will believe that when it actually happens. I left messages for managers to call back. It never happens. Just like I sent the proof of payment 8 times since 28 December 2022. Only 18th January was it eventually sent to finance. And it has never been allocated. Last time it took '6 months to eventually get sorted. So when u tell me it with managment that actually really means nothing in my life cause it still doesn't explain why it has been with finance for 7 days and hasn't been actioned. I have been told time after time it has been escalated. But still nothing so let's see if Cell C managmenr actually do resolve this. If I don't pay you are quick to call demanding payment and blacklist me but when you have my money I must just accept that I must wait until you decide to resolve the issue. I know I will get no compensation for the massive inconvenience that is caused by the lextreme ack of service from Cell C.