PM
Precious M

1 reviews | Active since Nov 2017

25 Apr 2018, 09:09

CELL C *****'S AND LIES!!!

I had a problem with the DATA sim card and my LTE Pocket Router within days i just bought it ,the network was very bad!!! first i report this matter regarding the network problem, i was told if i could just try to put the router by the side of the window the network will be just fine. I tried to do as i was told but the network was still very bad.

I took the Router and the sim card back to the store in within a month using it and i told them to cancel my contract because this thing is not working for me at all.

I AM SO SO SHOCK THAT I WAS BILLED AND MONEY WAS DEBITED FROM MY ACCOUNT FOR SOMETHING THAT I DO HAVE OR OWN!!!!

I went to the store to inform them that money was debited from my account whereby i told them to cancel my contract and i bought back the router and sim card back to them.

The manager of the store promised to sort this case out and get back to me. even To-date no one has contact me back.

I WANT MY MONEY BACK!!

0
Replies (2)
Cell C
Cell C's reply25 Apr 2018, 09:26
Official

Good morning Precious

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply08 May 2018, 09:18
Official

As per feedback, the refund has been prepared and the contract has been cancelled.

Regards

Cell C | PN