VB
Vuyo B
1 reviews | Active since Apr 2023
11 Apr 2023, 12:15
Cell C they need to resolve the matter ASAP as I could not afford to stay another week without a phone, I'm paying.
I wrote last week that on the 28/03 my phone was ****** and called CELL C and blocked the phone. The ITC was given to me and went to the police station to report the matter. On the 1/04 went to cell c canal walk to be assisted to claim from the insurance. However, until today, I haven't received the phone. According to the insurance department my IMEI number does not belong to me. Mine was book in for repairs in 2021. I am very upset as I send them the pictures of box with the IMEI number I have on my box. Whatever happened it was an internal error and now I am suffering. A lady from the insurance department Lerato advised that they do an investigation and come back to me today. I am still waiting and have no phone. Every month they are deducting money for my cell c contact and the insurance and yet when I'm claiming this is the only time, they realize that the IMEI number I'm using is not mine. If its not mine whose IMEI and how I have this box and phone with me. Whatever happened it was an internal error now I must suffer I am very upset. I sent them my latest statement and did all was expected of me where IMEI number is concerned that's not my fault but cell c. Lerato I would be very happy if you can get to the bottom of this without inconveniencing me.
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
11 Apr 2023, 12:18Dear Vuyo Richardo Batyi
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with the Cell C number in question along with the ticket number for your claim so that we can follow-up with device Insurance.
Regards.
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with the Cell C number in question along with the ticket number for your claim so that we can follow-up with device Insurance.
Regards.
^TM
Cell C's reply11 Apr 2023, 12:18
Official
Dear Vuyo Richardo Batyi
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with the Cell C number in question along with the ticket number for your claim so that we can follow-up with device Insurance.
Regards.
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with the Cell C number in question along with the ticket number for your claim so that we can follow-up with device Insurance.
Regards.
^TM
VB
Vuyo B's updateReviewer Update
11 Apr 2023, 12:23My number *** ref *** Lerato Sothoane from cell insurance devise was the one who was busy with the investigation. Currently I don't have a phone as I use my mom's phone and she is using it. I will ask her to lend me during the so I can insert my sim card.
VB
Vuyo B's update11 Apr 2023, 12:23
Reviewer Update
My number *** ref *** Lerato Sothoane from cell insurance devise was the one who was busy with the investigation. Currently I don't have a phone as I use my mom's phone and she is using it. I will ask her to lend me during the so I can insert my sim card.
Cell C's replyOfficial
11 Apr 2023, 12:30Please provide us with a contact number where we can reach you on to assist.
Regards,
^TM
Regards,
^TM
Cell C's reply11 Apr 2023, 12:30
Official
Please provide us with a contact number where we can reach you on to assist.
Regards,
^TM
Regards,
^TM
VB
Vuyo B's updateReviewer Update
11 Apr 2023, 12:35You can contact me @ ***
VB
Vuyo B's update11 Apr 2023, 12:35
Reviewer Update
You can contact me @ ***
Cell C's replyOfficial
11 Apr 2023, 12:41Thank you for providing us with your contact number.
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Cell C's reply11 Apr 2023, 12:41
Official
Thank you for providing us with your contact number.
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
VB
Vuyo B's updateReviewer Update
11 Apr 2023, 12:45Thank you, I hope the matter will be resolved instead of giving me more problems. and sending to all the departments at Cell C. On my side I follow all the correct process to claim where IMEI number is concerned it's an internal error. Why must I suffer
VB
Vuyo B's update11 Apr 2023, 12:45
Reviewer Update
Thank you, I hope the matter will be resolved instead of giving me more problems. and sending to all the departments at Cell C. On my side I follow all the correct process to claim where IMEI number is concerned it's an internal error. Why must I suffer
Cell C's replyOfficial
11 Apr 2023, 12:49Noted, our team will be in touch to assist.
Regards,
^TM
Regards,
^TM
Cell C's reply11 Apr 2023, 12:49
Official
Noted, our team will be in touch to assist.
Regards,
^TM
Regards,
^TM
VB
Vuyo B's updateReviewer Update
11 Apr 2023, 12:51thank you
VB
Vuyo B's update11 Apr 2023, 12:51
Reviewer Update
thank you
Cell C's replyOfficial
11 Apr 2023, 12:52Pressure.
Regards,
^TM
Regards,
^TM
Cell C's reply11 Apr 2023, 12:52
Official
Pressure.
Regards,
^TM
Regards,
^TM
VB
Vuyo B's updateReviewer Update
11 Apr 2023, 17:26The Cell C consultant promised to come back to me via email, I've checked my emails and there's no email from Cell C. I will strongly believe they are still investigating and will send that email today as telephonically promised.
VB
Vuyo B's update11 Apr 2023, 17:26
Reviewer Update
The Cell C consultant promised to come back to me via email, I've checked my emails and there's no email from Cell C. I will strongly believe they are still investigating and will send that email today as telephonically promised.
VB
Vuyo B's updateReviewer Update
12 Apr 2023, 16:58Cell C consultant promised to get back to me by email yesterday, until today no email has been sent and my account will be debited by cell c insurance devise and cell c on the 20th as usually. When it comes to taking money from my account they don't delay. Now that they made an internal error I must suffer. It has been almost 2 weeks with no phone. Every time a consultant asks the same questions over and over and promise to get back and never. Once I write to hello peter, they send me nice messages promising to resolve the matter. If the matter is not resolve by close of business tomorrow, I have no choice but to take the matter to my lawyers. I will not stay without a phone for another week and yet my money is being taken from my account.
VB
Vuyo B's update12 Apr 2023, 16:58
Reviewer Update
Cell C consultant promised to get back to me by email yesterday, until today no email has been sent and my account will be debited by cell c insurance devise and cell c on the 20th as usually. When it comes to taking money from my account they don't delay. Now that they made an internal error I must suffer. It has been almost 2 weeks with no phone. Every time a consultant asks the same questions over and over and promise to get back and never. Once I write to hello peter, they send me nice messages promising to resolve the matter. If the matter is not resolve by close of business tomorrow, I have no choice but to take the matter to my lawyers. I will not stay without a phone for another week and yet my money is being taken from my account.
VB
Vuyo B's updateReviewer Update
12 Apr 2023, 17:53I've called Cell C and spoke with Tshishiwa and ask him what the new development on the investigation is and apparently, he advised that he is sorry as he cannot assist me. On his side he could only see that the matter is under investigation. What's killing me is that on the 20/04 the money will be deducted. And Cell C does not even give deadlines. That the investigation will take how long. Why am I suffering for an internal error?
VB
Vuyo B's update12 Apr 2023, 17:53
Reviewer Update
I've called Cell C and spoke with Tshishiwa and ask him what the new development on the investigation is and apparently, he advised that he is sorry as he cannot assist me. On his side he could only see that the matter is under investigation. What's killing me is that on the 20/04 the money will be deducted. And Cell C does not even give deadlines. That the investigation will take how long. Why am I suffering for an internal error?
VB
Vuyo B's updateReviewer Update
12 Apr 2023, 18:06Please give timeline/ deadline for the investigation. As I am the person suffering (customer) and not the staff who did the mistake
VB
Vuyo B's update12 Apr 2023, 18:06
Reviewer Update
Please give timeline/ deadline for the investigation. As I am the person suffering (customer) and not the staff who did the mistake