Cell C THEY HAVE NO IDEA WHAT CUSTOMER CARE IS

I have been a customer with Cell C for more than 10 years. Always paid by debit order. 2 months ago I received a call from CSS Solutions telling me I have been handed by cell c for non payment. I explained to them that this didn't make sense as I run on a debit order and my statement from cell c shows no arrears. I then emailed the cell c statement to CSS Solutions. NOBODY DID ANYTHING WITH IT. To date I have emailed my statement on three separate occasions. I have subsequently phoned cell c CUSTOMER CARE on six different occasions. Nobody can tell me why I am supposedly in arrears. Nobody is willing to put me through to the dept where this originated. Nobody has helped me so far. THIS IS CALLED CUSTOMER CARE AT CELL C. And then they have the audacity to ask you to rate the level of service. WHAT F#£_&+( SERVICE. And every person you speak to needs to do a security check. For what. ***. Seriously cell c is so useless you only phone if you have to not because you want to!!!!!!!!! Absolutely frustrated - Catherine Sinclair