Cell C .... The worst service provider ever!!!

I am absolutely disgusted with Cell C! I have been trying to cancel my 3 lines I had with them for 2 weeks, non-the-less, I made payment in full the Friday of the 21st of September 2018, phoned, and the consulted told me to call back Saturday, I repeatedly asked are you sure I can call on Saturday and she said yes. Just to call on Saturday to be told the department I need to speak to does not operate on Saturdays, I must call Monday, I repeatedly asked are you sure I can call Monday as Monday is a public holiday and was told yes I can. Called Monday, the department does not open on public holidays.

My account was deducted the Saturday all 3 lines and again the Tuesday morning. I called the Tuesday morning, JUST for a MANAGER to tell me he will assist me and sort my account out. NEVER CALLED BACK AND NEVER SORTED MY ACCOUNT. I called back the Wednesday just for a consulted to tell me that they have not allocated the payment to my other 2 lines. That was supposed to be done and I was supposed to be refunded same week. I then called again after 7 days as they said that is how long the refund will take, just to be informed that ONLY the allocation was done and no refund was logged. I was then informed on the 5th of October that they still have a line to allocate, REALLY!?!?!?!?!??! After 2 weeks and numerous calls there is still a line that needs to be allocated!!? Needless to say ….. I am still awaiting my refund ….. ??? the consulted told me I will have my refund NO LATER THAN THE 12th of OCTOBER 2018 and according to my call this morning (12th October) It has not been processed.

Cell C consultants and MANAGERS has no idea what they are doing AND are of NO ASSISTANCE to their customers!!!!! CELL C IS THE WOST SERVICE PROVIDED I HAVE EVER HAD TO DEAL WITH!!!!!!!!!

You don’t even deserve the 1 star I HAD to give.

SUNITA ********** 332