Cell C - The worst service provider

Hello

I need assistance.

I have a contract phone and insurance with Cell C.

My phone screen broke and I sent it for repairs on the 23rd of June 2021, till today my phone has not been repaired.

A amount of R1250, on the 29th June 2021 was paid into the Nedbank Cell C repairs account and I paid the amount because of the sms I received from Cell C.

Later I checked the progress of the phone they advised that the money was paid in the incorrect account (only when I call in)

They restarted the claim process and resent another quote of R1875 to be paid into the FNB account. I paid R650 on the 2nd August 2021 and I asked them to do an internal refund of that R1250 and combine it with this R650 so it can be the full payment

Till today the internal refund is still not done, I have been calling and being told it's being escalated but they have been sitting with my cellphone for 2months and it has not been repaired as yet. What escalation takes this long ?

I've never missed any payment and I made all excess payments but now I have to sit 2 month and more without my cellphone that I'm still paying

Please assist cause no one at Cell C is helping. The only one guy that tried his best to assist at Cell C Eastgate, his name is Mbuso, he really assisted me but the insurance and head office are useless