Cell C THE WORST SERVICE PROVIDER

I am so dissatisfied with Cell C. Firstly I was debited June R1084.97 which was successful but I was told it was reversed which was not the case. Then July R1809.95 went through my account yet again I was told it got reversed which is again not the case.

Now my credit score and record is affected by this unprofessionalism made by Cell C. I called the customer service and they gave me this case number ***, I am still waiting for the conclusion. Secondly, my phone got ****** in May and I did a sim swap at the Wonderpark mall cell c store. I was charged R115 for this and told I will be reconnected in 4 hours, which again was not the case. I called the customer service line and I was told they would charge me another R100 to reconnect my line since the store failed to complete the process. Again I ask myself how this is my fault. Why am I paying for incompetency done by Cell c staff? I just received my statement and yet again I am being charged for end Aug with the R100 reconnection fee included. Why am I still being sent statements yet my query is not sorted? I must receive my refund for the extra amount charged claiming it was reversed when it was not as well as my R100 reconnection fee which I should not be paying for. Cell C is the worst service provider.