NG
Natalie G
1 reviews | Active since Jan 2019
21 Jan 2019, 11:40
CEll C - The worst service in South Africa!
The worst service. Consultants have attitude. They misinform you. Cut you off. Go by first name, out of respect it is Ms, Mrs or Mr. I mean they work in the client industry. The worst service.... would not recommend them to anyone.
Take note Cell C, if you have an unhappy client, you make a note on your system to contact that client. Why should I email you? You give poor service, you should be doing something about it if I informed your consultant.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
21 Jan 2019, 12:02Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with respect as we strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with management in customer care and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
We want all our customers to be given proper service and be treated with respect as we strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with management in customer care and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Cell C's reply21 Jan 2019, 12:02
Official
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with respect as we strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with management in customer care and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
We want all our customers to be given proper service and be treated with respect as we strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with management in customer care and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
NG
Natalie G's updateReviewer Update
21 Jan 2019, 12:19Thank you for your response.
I just still don't understand the response to my query and I doubt your consultant understood it, or there must be an error on your system. If the amount due on the 31st of every month is x for the next month, how is it that I cancelled my contract on the 05th of January to end on the 05th of February and I am still liable for the full amount. To make it simpler to understand. If I pay for February and my contract gets cancelled on the 05th, completely redundant on the 05th of February, why should I pay the full amount for February. The first consultant informed me this will not be the case. I spoke now with the third consultant and she insists this is the case. It doesn't make sense to me. Does it to you? I will leave it as it is and pay the full amount... it is just very vague.
Thank you, nevertheless, for your reply and that you will take action. South Africa is one of the countries that don't have the best service. Glad to see that you are working on it to better it.
Go well.
NG
Natalie G's update21 Jan 2019, 12:19
Reviewer Update
Thank you for your response.
I just still don't understand the response to my query and I doubt your consultant understood it, or there must be an error on your system. If the amount due on the 31st of every month is x for the next month, how is it that I cancelled my contract on the 05th of January to end on the 05th of February and I am still liable for the full amount. To make it simpler to understand. If I pay for February and my contract gets cancelled on the 05th, completely redundant on the 05th of February, why should I pay the full amount for February. The first consultant informed me this will not be the case. I spoke now with the third consultant and she insists this is the case. It doesn't make sense to me. Does it to you? I will leave it as it is and pay the full amount... it is just very vague.
Thank you, nevertheless, for your reply and that you will take action. South Africa is one of the countries that don't have the best service. Glad to see that you are working on it to better it.
Go well.
NG
Natalie G's updateReviewer Update
21 Jan 2019, 14:06Thank you Thabisili for your telephone call, your help, your kindness, your patience and clear communication... it is much appreciated. I understand the process now. Please keep up the good work.
NG
Natalie G's update21 Jan 2019, 14:06
Reviewer Update
Thank you Thabisili for your telephone call, your help, your kindness, your patience and clear communication... it is much appreciated. I understand the process now. Please keep up the good work.