Cell C, the worst service I even had to experience.

Cell C has to be the worst that I have had to deal with, their customer services line is even worse. I have spoken to numerous agents since May 2024 till date and they cannot resolve anything, but when it comes to giving attitude, shutting up a customer and cutting the calls, they are experts. I asked to have my bank details changed in May 2024 and the agent i spoke to assured me that it has been changed and i will now be debited from my new account but it was never the case. I ended being asked to do an EFT. Since then I have been doing EFT's because Cell c does not debit me on time, they changed my debit dates without my approval and they either double or triple debit me when ever they feel the need too, this has caused me to have high bank charges, my account went into a negative with my bank and Cell c has suspended my services for their mistakes which they do not want to take accountability for. When I ask to speak to a manager, I keep getting the response that they in a meeting, the agents will say they can help and then when they run out of answers, they cut the call or mute the line.

I have recently spoken to Nokuphila Merchants and after she could not answer any further, she ended the call by possibly placing me on a silent hold because the line was dead but the call was still running. I then got through to Portia in collections who explained that only customer services can help, she conferenced a call to customer service's so she could explain the issue to them on my behalf as i was already frustrated and crying due to the constant explaining and getting pushed from pillar to post. The agent who took the call said her name is Nokuphila, i asked her if she was the same person I spoke to and she said no. When I started explaining my issue, she continuously said I cant hear you and when I start questioning how she could hear my pauses and complaints when she was responding, she says I need to call a number, thank you for calling Cell C and hung up on me. She said the number so fast that I couldn't even hear it.

Since may 2024 till now, Cell c has caused me my time, money. They have made me frustrated, made me cry, left me without services.

Frustrated to a point i told the agent that I need assistance and if they don't help then I will be forced to go to the press or speak to my lawyer to sue them, and this doesn't even make a difference because they still cut the calls.

How are the agents trained at Cell C? Do the managers ever do they job or are they always in meetings? Is cell c capable of resolving anything they caused?