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Zak P

1 reviews | Active since May 2022

09 Feb 2024, 14:22

Cell C, the worst network in S.A by far.

I have been experiencing connectivity problems with the Cell C network since yesterday. I have rebooted my phone multiple times. I can make calls, but cant receive calls or SMS's. I called Cell C customer service and got a menu system. I was asked to type in my number on my keypad so I may be assisted. When I finally came throught to an agent, I was asked to provide my cell number. Why the hell must I type it in if I have to provide it anyway... Once I was authenticated I was told that the network has been expiercing technical problems since the previous day. You cannot receive calls and you cannot receive SMS's. When I asked why wasn't its customers notified, I was told that an SMS was send out. Hellooooo! How the hell must we receive this notification if your network is not working. Why dont they send out a Whats app notification. Surely they know that this function is working. Unable to receive calls for going on 36 hours. Business is standing still, customers are not able to reach me. The impact is significant and the end of the month Cell C is going to debit my acount like normal. Extremely unhappy customer.

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Replies (2)
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Zak P's update12 Feb 2024, 08:24
Reviewer Update
Cell C has not been able to resolve the technical issue going on 6 days now. I am still unable to receive calls or sms's. My customers are going to other businesses. I am loosing customers. Cell C does not care. They send me an email saying they are not able to get hold of me. They cant seem to realise that they cant get hold of me because of there technical issue. Do they not employ technically capable staff that can resolve this issue? I requested to speak to a supervisior, but I was given some bull **** line that my issue has been escalated. Surely they can ask Vodacom or MTN to help them if they cant resolve these issues themselves. Do they not realise that they will never have me as a customer again? Do they not care?
ZP
Zak P's update12 Feb 2024, 13:02
Reviewer Update
Since Wednesday, 7 Feb 24 until today, Monday, 12 Feb 24, I have not been able to receive calls or SMS’s. I have called the customer service desk multiple time and send countless emails. I was told that there is an ongoing problem with the Cell C network and that the technical department was working on it. I went on Hello Peter and logged a complaint regarding the poor level of service. I got a call on my work landline, and after 2 minutes of fault finding, I was told that the inbound settings were not set up. This is strange as I have been using the same network and same phone for some time. This was set up, and 5 min later my phone was working. I have not received calls or SMSs on my phone for more than 5 days. Someone took the time to have a look and it was resolved in 5 min. I have lost customers and business due to poor service levels at Cell C. I was **** to by the call center staff by saying it was an ongoing technical issue on the network. I have never been as angry with a service provider than I am with Cell C. The level of incompetence is staggering.