Cell C, The worst!!!! Fix your mess you have made yet again!!!!
Cell C will bring the death of me!
Every month it seems I have to come to hellopeter to complain about your collections department not doing their job?!!!
You have again!! listed my other account as in arrears of R30. Account code ***.
I signed up for R499 top up contract and I always pay extra mostly 550.
Last month I paid R490 as your consultant in store advised the amount that is extra is credited to my account.
That R9 shortfall was covered by the extra R50 I pay towards my contract as there is credit.
Where do you get that extra R30 from???
Why have you falsely listed me as in arrears?? When there is credit on my account as I always pay extra.
Every month in and out I have to fight over and over and no apology or acknowledgement is given when you correct your wrong doings.
Send my statements for the beggining of that contract till date.
If I see any of your paybill assist or any other value added services your consultants may have added HEADS will roll!!!
I have had it with you ppl , your only job that you are good at doing is ruining my credit score!!! Fix your mess!!
Helpful (0)
Replies (35)0
Replies (35)
Cell C's replyOfficial
26 Mar 2024, 07:43Dear Sphelele,
Thank you for contacting us regarding your account query.
We do apologize for the inconvenience caused by this and would like to rectify the error.
A follow up has been sent to the consultant who previously dealt with your query.
Feedback will be provided as soon as received.
Regards
Cell C | DA
Thank you for contacting us regarding your account query.
We do apologize for the inconvenience caused by this and would like to rectify the error.
A follow up has been sent to the consultant who previously dealt with your query.
Feedback will be provided as soon as received.
Regards
Cell C | DA
Cell C's reply26 Mar 2024, 07:43
Official
Dear Sphelele,
Thank you for contacting us regarding your account query.
We do apologize for the inconvenience caused by this and would like to rectify the error.
A follow up has been sent to the consultant who previously dealt with your query.
Feedback will be provided as soon as received.
Regards
Cell C | DA
Thank you for contacting us regarding your account query.
We do apologize for the inconvenience caused by this and would like to rectify the error.
A follow up has been sent to the consultant who previously dealt with your query.
Feedback will be provided as soon as received.
Regards
Cell C | DA
's updateReviewer Update
26 Mar 2024, 13:53My statements have still not been received as I now have to check whether the extra R50 is actually being added as credit that I always pay.
Consultant never called at 10am. Next available time is 3pm on the dot.
Send statements immediately!!
Consultant never called at 10am. Next available time is 3pm on the dot.
Send statements immediately!!
's update26 Mar 2024, 13:53
Reviewer Update
My statements have still not been received as I now have to check whether the extra R50 is actually being added as credit that I always pay.
Consultant never called at 10am. Next available time is 3pm on the dot.
Send statements immediately!!
Consultant never called at 10am. Next available time is 3pm on the dot.
Send statements immediately!!
's updateReviewer Update
26 Mar 2024, 15:04*** is the number that your team always uses to contact me
's update26 Mar 2024, 15:04
Reviewer Update
*** is the number that your team always uses to contact me
's updateReviewer Update
26 Mar 2024, 15:1015:10 i am still waiting. My next meeting starts at 15:30.
's update26 Mar 2024, 15:10
Reviewer Update
15:10 i am still waiting. My next meeting starts at 15:30.
's updateReviewer Update
26 Mar 2024, 15:15You never sent my statements nor did u update the bureau on tour incorrect listing.
Where is my money going to that is supposed to be credited onto the account as this is a top up contract??
Why list me for R30 arrears when my contract is 499 and I have been paying 550 ???
Whose installment is R520 who was advised of this as contract signed was R499.
You are ruining my name for no ****** reason.
Outsource people that can actually do their job because your collections department is the pits of hell!!!!!!!
I feel for the elderly people who have contracts with you .
Where is my money going to that is supposed to be credited onto the account as this is a top up contract??
Why list me for R30 arrears when my contract is 499 and I have been paying 550 ???
Whose installment is R520 who was advised of this as contract signed was R499.
You are ruining my name for no ****** reason.
Outsource people that can actually do their job because your collections department is the pits of hell!!!!!!!
I feel for the elderly people who have contracts with you .
's update26 Mar 2024, 15:15
Reviewer Update
You never sent my statements nor did u update the bureau on tour incorrect listing.
Where is my money going to that is supposed to be credited onto the account as this is a top up contract??
Why list me for R30 arrears when my contract is 499 and I have been paying 550 ???
Whose installment is R520 who was advised of this as contract signed was R499.
You are ruining my name for no ****** reason.
Outsource people that can actually do their job because your collections department is the pits of hell!!!!!!!
I feel for the elderly people who have contracts with you .
Where is my money going to that is supposed to be credited onto the account as this is a top up contract??
Why list me for R30 arrears when my contract is 499 and I have been paying 550 ???
Whose installment is R520 who was advised of this as contract signed was R499.
You are ruining my name for no ****** reason.
Outsource people that can actually do their job because your collections department is the pits of hell!!!!!!!
I feel for the elderly people who have contracts with you .
's updateReviewer Update
26 Mar 2024, 15:17Yet again !!!! Time is almost up and failure to call.
's update26 Mar 2024, 15:17
Reviewer Update
Yet again !!!! Time is almost up and failure to call.
's updateReviewer Update
26 Mar 2024, 16:00Call me now
's update26 Mar 2024, 16:00
Reviewer Update
Call me now
's updateReviewer Update
27 Mar 2024, 09:10Tell the person to call me at 10am exactly.
Send my statements now. I want to see what Cell C has been doing withh money that I always pay extra if infact it is being credited to my account .
You felt the need to listen me incorrectly for an amount of R30 that I do not even owe. Where has my money being going to??? Send the statements NOW!!!!!
Send my statements now. I want to see what Cell C has been doing withh money that I always pay extra if infact it is being credited to my account .
You felt the need to listen me incorrectly for an amount of R30 that I do not even owe. Where has my money being going to??? Send the statements NOW!!!!!
's update27 Mar 2024, 09:10
Reviewer Update
Tell the person to call me at 10am exactly.
Send my statements now. I want to see what Cell C has been doing withh money that I always pay extra if infact it is being credited to my account .
You felt the need to listen me incorrectly for an amount of R30 that I do not even owe. Where has my money being going to??? Send the statements NOW!!!!!
Send my statements now. I want to see what Cell C has been doing withh money that I always pay extra if infact it is being credited to my account .
You felt the need to listen me incorrectly for an amount of R30 that I do not even owe. Where has my money being going to??? Send the statements NOW!!!!!
's updateReviewer Update
27 Mar 2024, 09:11*list me
's update27 Mar 2024, 09:11
Reviewer Update
*list me
's updateReviewer Update
27 Mar 2024, 09:52Why are you sending the incorrect statements??????
I asked for the statement the account that I supposedly am owing ??
Account code ends with 69 not 276
I asked for the statement the account that I supposedly am owing ??
Account code ends with 69 not 276
's update27 Mar 2024, 09:52
Reviewer Update
Why are you sending the incorrect statements??????
I asked for the statement the account that I supposedly am owing ??
Account code ends with 69 not 276
I asked for the statement the account that I supposedly am owing ??
Account code ends with 69 not 276
's updateReviewer Update
27 Mar 2024, 10:0210:02 and still no call
's update27 Mar 2024, 10:02
Reviewer Update
10:02 and still no call
's updateReviewer Update
27 Mar 2024, 10:03This is the type of service toy people provide??
Or you still trying to find ways to explain to me how you incorrectly listed me as being in arrears of R30?????.
Or you still trying to find ways to explain to me how you incorrectly listed me as being in arrears of R30?????.
's update27 Mar 2024, 10:03
Reviewer Update
This is the type of service toy people provide??
Or you still trying to find ways to explain to me how you incorrectly listed me as being in arrears of R30?????.
Or you still trying to find ways to explain to me how you incorrectly listed me as being in arrears of R30?????.
's updateReviewer Update
08 Apr 2024, 16:38ONCE AGAIN!!!! CELLC HAS UPDATED MY CONTRACT TO HANDED OVER !!!
My score has been significantly affected thanks to your *********** credit/collections department!!!!!
Your agent had called last week Monday and advised that everything was inorder and both accounts were on a negative .
Too my surprise I log onto my credit check and the account status is updated to handed over.
My score has been significantly affected thanks to your *********** credit/collections department!!!!!
Your agent had called last week Monday and advised that everything was inorder and both accounts were on a negative .
Too my surprise I log onto my credit check and the account status is updated to handed over.
's update08 Apr 2024, 16:38
Reviewer Update
ONCE AGAIN!!!! CELLC HAS UPDATED MY CONTRACT TO HANDED OVER !!!
My score has been significantly affected thanks to your *********** credit/collections department!!!!!
Your agent had called last week Monday and advised that everything was inorder and both accounts were on a negative .
Too my surprise I log onto my credit check and the account status is updated to handed over.
My score has been significantly affected thanks to your *********** credit/collections department!!!!!
Your agent had called last week Monday and advised that everything was inorder and both accounts were on a negative .
Too my surprise I log onto my credit check and the account status is updated to handed over.
's updateReviewer Update
08 Apr 2024, 16:39Every single month I as a client have to complain inorder to get your useless department to their job.
Your service is absolutely disgusting.
Your service is absolutely disgusting.
's update08 Apr 2024, 16:39
Reviewer Update
Every single month I as a client have to complain inorder to get your useless department to their job.
Your service is absolutely disgusting.
Your service is absolutely disgusting.
's updateReviewer Update
15 Apr 2024, 11:488th of April as per above CELL C had promised to fix their incorrect listing on the bureau.
Right now, on the credit bureaus I am showing as if I am in arrears,
PATHETIC SERVICE is an understatement!!!
Provide me with a ref for said case as I am now going to take this to the ombudsman.
I am done with dealing with your agents!!! SEND THE REF NOW !!!!!
Right now, on the credit bureaus I am showing as if I am in arrears,
PATHETIC SERVICE is an understatement!!!
Provide me with a ref for said case as I am now going to take this to the ombudsman.
I am done with dealing with your agents!!! SEND THE REF NOW !!!!!
's update15 Apr 2024, 11:48
Reviewer Update
8th of April as per above CELL C had promised to fix their incorrect listing on the bureau.
Right now, on the credit bureaus I am showing as if I am in arrears,
PATHETIC SERVICE is an understatement!!!
Provide me with a ref for said case as I am now going to take this to the ombudsman.
I am done with dealing with your agents!!! SEND THE REF NOW !!!!!
Right now, on the credit bureaus I am showing as if I am in arrears,
PATHETIC SERVICE is an understatement!!!
Provide me with a ref for said case as I am now going to take this to the ombudsman.
I am done with dealing with your agents!!! SEND THE REF NOW !!!!!
's updateReviewer Update
15 Apr 2024, 15:14Still no feedback and no ref number provided???
's update15 Apr 2024, 15:14
Reviewer Update
Still no feedback and no ref number provided???
's updateReviewer Update
15 Apr 2024, 15:16I hope your prospective clients can see how poorly I am being treated as a paying client.
If you are reading this STAY FAR FAR AWAY FROM CELL C.
They will work OVERTIME TO RUIN YOUR CREDIT HISTORY and TAKE YEARS TO CORRECT THEIR OWN MISTAKES
If you are reading this STAY FAR FAR AWAY FROM CELL C.
They will work OVERTIME TO RUIN YOUR CREDIT HISTORY and TAKE YEARS TO CORRECT THEIR OWN MISTAKES
's update15 Apr 2024, 15:16
Reviewer Update
I hope your prospective clients can see how poorly I am being treated as a paying client.
If you are reading this STAY FAR FAR AWAY FROM CELL C.
They will work OVERTIME TO RUIN YOUR CREDIT HISTORY and TAKE YEARS TO CORRECT THEIR OWN MISTAKES
If you are reading this STAY FAR FAR AWAY FROM CELL C.
They will work OVERTIME TO RUIN YOUR CREDIT HISTORY and TAKE YEARS TO CORRECT THEIR OWN MISTAKES
Cell C's replyOfficial
15 Apr 2024, 15:53We apologize for the delay in addressing your concerns and for any frustration you've experienced during this process.
We understand the importance of resolving this matter promptly and providing you with a resolution plan. Your feedback is invaluable, and we assure you that we are working diligently to address your issues.
Regards,
Cell C | TM
We understand the importance of resolving this matter promptly and providing you with a resolution plan. Your feedback is invaluable, and we assure you that we are working diligently to address your issues.
Regards,
Cell C | TM
Cell C's reply15 Apr 2024, 15:53
Official
We apologize for the delay in addressing your concerns and for any frustration you've experienced during this process.
We understand the importance of resolving this matter promptly and providing you with a resolution plan. Your feedback is invaluable, and we assure you that we are working diligently to address your issues.
Regards,
Cell C | TM
We understand the importance of resolving this matter promptly and providing you with a resolution plan. Your feedback is invaluable, and we assure you that we are working diligently to address your issues.
Regards,
Cell C | TM
's updateReviewer Update
16 Apr 2024, 11:06Refer to my previous complaint last month.
Same thing happened and was miraculously resolved within 1 day.
How is it taking you more than 8 days to fix your own mess you created??
At this point in time I can not even attempt to apply for car finance as you guys are messing up my credit record even though my account are sitting on a - balance which shows they were overpaid but still.. your agents do not seem interested to do their job that they get paid for!!!
Why must I suffer for your *********** agents??!!! Every time I always have to come and complain and it is not fair on me as a client,
I have honestly had it with CELL Cs disgusting service
Same thing happened and was miraculously resolved within 1 day.
How is it taking you more than 8 days to fix your own mess you created??
At this point in time I can not even attempt to apply for car finance as you guys are messing up my credit record even though my account are sitting on a - balance which shows they were overpaid but still.. your agents do not seem interested to do their job that they get paid for!!!
Why must I suffer for your *********** agents??!!! Every time I always have to come and complain and it is not fair on me as a client,
I have honestly had it with CELL Cs disgusting service
's update16 Apr 2024, 11:06
Reviewer Update
Refer to my previous complaint last month.
Same thing happened and was miraculously resolved within 1 day.
How is it taking you more than 8 days to fix your own mess you created??
At this point in time I can not even attempt to apply for car finance as you guys are messing up my credit record even though my account are sitting on a - balance which shows they were overpaid but still.. your agents do not seem interested to do their job that they get paid for!!!
Why must I suffer for your *********** agents??!!! Every time I always have to come and complain and it is not fair on me as a client,
I have honestly had it with CELL Cs disgusting service
Same thing happened and was miraculously resolved within 1 day.
How is it taking you more than 8 days to fix your own mess you created??
At this point in time I can not even attempt to apply for car finance as you guys are messing up my credit record even though my account are sitting on a - balance which shows they were overpaid but still.. your agents do not seem interested to do their job that they get paid for!!!
Why must I suffer for your *********** agents??!!! Every time I always have to come and complain and it is not fair on me as a client,
I have honestly had it with CELL Cs disgusting service
Cell C's replyOfficial
16 Apr 2024, 11:14We have requested that our team send you written confirmation of your account status.
Do expect communication soon.
Cell C | DA
Do expect communication soon.
Cell C | DA
Cell C's reply16 Apr 2024, 11:14
Official
We have requested that our team send you written confirmation of your account status.
Do expect communication soon.
Cell C | DA
Do expect communication soon.
Cell C | DA
's updateReviewer Update
16 Apr 2024, 12:27YOU NEED TO CONTACT THE BUREAUS INDIVIDUALLY AND FIX THE MESS YOU CREATED!!!
's update16 Apr 2024, 12:27
Reviewer Update
YOU NEED TO CONTACT THE BUREAUS INDIVIDUALLY AND FIX THE MESS YOU CREATED!!!
's updateReviewer Update
16 Apr 2024, 12:29Send the communication that were previously sent for the bureaus to update?
Right now, some bureaus reflect handed over and some reflect in arrears including experian,xds .
Right now, some bureaus reflect handed over and some reflect in arrears including experian,xds .
's update16 Apr 2024, 12:29
Reviewer Update
Send the communication that were previously sent for the bureaus to update?
Right now, some bureaus reflect handed over and some reflect in arrears including experian,xds .
Right now, some bureaus reflect handed over and some reflect in arrears including experian,xds .
Cell C's replyOfficial
16 Apr 2024, 12:33Our collections department is working on correcting this.
Feedback will be provided to you as soon as possible.
Cell C | DA
Feedback will be provided to you as soon as possible.
Cell C | DA
Cell C's reply16 Apr 2024, 12:33
Official
Our collections department is working on correcting this.
Feedback will be provided to you as soon as possible.
Cell C | DA
Feedback will be provided to you as soon as possible.
Cell C | DA
's updateReviewer Update
17 Apr 2024, 12:01Congratulations CELL C.. All of the 5 Bureaus are now reflecting as either handed over or In arrears.
How many years does it take for your collections dept to call the bureaus and instruct them to update the bureau??
How LONG MUST I WAIT WHILE YOU PPL DELAY ME IN LIFE?????
How many years does it take for your collections dept to call the bureaus and instruct them to update the bureau??
How LONG MUST I WAIT WHILE YOU PPL DELAY ME IN LIFE?????
's update17 Apr 2024, 12:01
Reviewer Update
Congratulations CELL C.. All of the 5 Bureaus are now reflecting as either handed over or In arrears.
How many years does it take for your collections dept to call the bureaus and instruct them to update the bureau??
How LONG MUST I WAIT WHILE YOU PPL DELAY ME IN LIFE?????
How many years does it take for your collections dept to call the bureaus and instruct them to update the bureau??
How LONG MUST I WAIT WHILE YOU PPL DELAY ME IN LIFE?????
's updateReviewer Update
17 Apr 2024, 13:08I am in meetings the whole of today until 5pm.
State your update on here.
State your update on here.
's update17 Apr 2024, 13:08
Reviewer Update
I am in meetings the whole of today until 5pm.
State your update on here.
State your update on here.
's updateReviewer Update
17 Apr 2024, 13:12Honestly do not know what update you are providing as I have just checked all the bureaus and it still is showing arrears/ handed over
's update17 Apr 2024, 13:12
Reviewer Update
Honestly do not know what update you are providing as I have just checked all the bureaus and it still is showing arrears/ handed over
's updateReviewer Update
17 Apr 2024, 17:25Its 17:25 still nothing.
's update17 Apr 2024, 17:25
Reviewer Update
Its 17:25 still nothing.
Cell C's replyOfficial
17 Apr 2024, 17:29We have reminded our Team to make contact urgently. We will be in touch.
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply17 Apr 2024, 17:29
Official
We have reminded our Team to make contact urgently. We will be in touch.
Regards,
Cell C | TM
Regards,
Cell C | TM
's updateReviewer Update
19 Apr 2024, 12:46Good day
XDS, Ex[erian are updated .
Please confirm if you have indeed updated the vericred bureau aswell as transunion?.
Regards
XDS, Ex[erian are updated .
Please confirm if you have indeed updated the vericred bureau aswell as transunion?.
Regards
's update19 Apr 2024, 12:46
Reviewer Update
Good day
XDS, Ex[erian are updated .
Please confirm if you have indeed updated the vericred bureau aswell as transunion?.
Regards
XDS, Ex[erian are updated .
Please confirm if you have indeed updated the vericred bureau aswell as transunion?.
Regards
Cell C's replyOfficial
19 Apr 2024, 12:50Good day Sphelele,
We will follow up with the respective bureaus and provide feedback as soon as possible.
Cell C | DA
We will follow up with the respective bureaus and provide feedback as soon as possible.
Cell C | DA
Cell C's reply19 Apr 2024, 12:50
Official
Good day Sphelele,
We will follow up with the respective bureaus and provide feedback as soon as possible.
Cell C | DA
We will follow up with the respective bureaus and provide feedback as soon as possible.
Cell C | DA
Cell C's replyOfficial
19 Apr 2024, 13:45Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Cell C | NH
Cell C | NH
Cell C's reply19 Apr 2024, 13:45
Official
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Cell C | NH
Cell C | NH
's updateReviewer Update
19 Apr 2024, 14:40I am available on ***.
However, my phone is not with me currently. Call me at 17:10.
However, my phone is not with me currently. Call me at 17:10.
's update19 Apr 2024, 14:40
Reviewer Update
I am available on ***.
However, my phone is not with me currently. Call me at 17:10.
However, my phone is not with me currently. Call me at 17:10.
Cell C's replyOfficial
19 Apr 2024, 14:44Our team has been notified.
Cell C | DA
Cell C | DA
Cell C's reply19 Apr 2024, 14:44
Official
Our team has been notified.
Cell C | DA
Cell C | DA
's updateReviewer Update
20 Apr 2024, 06:55I received an email.
Cell C has finally updated all bureaux.
Thank you
Cell C has finally updated all bureaux.
Thank you
's update20 Apr 2024, 06:55
Reviewer Update
I received an email.
Cell C has finally updated all bureaux.
Thank you
Cell C has finally updated all bureaux.
Thank you
Cell C's replyOfficial
20 Apr 2024, 08:50Dear Sphelele
Thank you for he update , much appreciated .
Regards
Cell C | NH
Thank you for he update , much appreciated .
Regards
Cell C | NH
Cell C's reply20 Apr 2024, 08:50
Official
Dear Sphelele
Thank you for he update , much appreciated .
Regards
Cell C | NH
Thank you for he update , much appreciated .
Regards
Cell C | NH