Cell C - The Worst Customer Service in South Africa

Cell C Customer Service Case Number : *** Agreement Nos: *** and ***

I am writing on behalf of a friend who is disputing she signed or agreed to any 24 contracts with Cell C.

I’ve sent several emails on her behalf requesting for copies of the voice recordings between herself and your consultants in respect of the above agreements so we can get to the bottom of the dispute, however Cell C is making it as difficult as possible for her to obtain the copies.

At the request of the Customer Service Department we have forwarded her ID details several times however the voice copies have never arrived. She was then told to go to any Cell C store to listen to the recordings on the store computer which she did.

Both the Pavilion and LaLucia stores in Durban were visited but consultants where not able to assist and she was told the request for voice records must be done via the Service Customer Service Centre .

This is an insane , how many times must she go through this useless process ?????????? Also tried to contact the Regional Cell C office in Durban . They were in an Office Park in La Lucia but have moved out a few months ago and theres no trace of them and nobody seems to know where they have moved to.

I think its more likely they are hiding from the their customer on purpose.

How are Companies that have such disdain for their customers allowed to trade in South Africa .

Is there anyone who can assist with Cell C office address in Durban ?

Thanking You

David Leibowitz ***