CELL C - The worst cell phone company in SA

Dear Cell C,

I am appalled by the level of competence and customer support that my family and specifically my mum has been subjected too over the period of the last year.

My mum is a pensioner and is being push around by call centre bullies and arrogant administration sevices.

My mum has repeatedly told Cell that the bank detaila on her debit order for her contract phone has been changed. However Cell C repeatedly send through a debit order to the existing bank account and not to the new one which results in unpaid debit showing my mum's bank account which results in excess bank charges of which is exorbitant for her.

Surely a compnay as big as Cell C understand that bank account and methods of payments are subject to change and this should be accomdated has part of customer services.

This has been going on for almost a year now. She is a widow and a pensioner and requires a phone at all times so that we can check on her throughout the day. We have been paying her account directly to cell v but they continue to do a debit and now they have blocked her phone.

I cannot believe that this is the level of service by cell c, because i thought this was a good compnay for year and in recent time it's reputation as been nothing short of thievery and deception.

If you continue in this manner you will surely lose customer and while you think one pensioner is not a big customer to lose, incidents like these have a domino effect in your consumer market as you know elderly people love to take about how big corporations are *****ing them over...