1 reviews | Active since Sept 2022
Cell C, the worst cell network provider
There should be a no star or zero rating. That is the rating Cell C deserves. It is not surprising that Cell C has such a low rating (1.5) , it should be 0. I was a Cell C customer for over 20 years, contracts each time. My last contract concluded October 2023. Debit order payments all these years. The last payment was taken October 2023 after which I called to cancel the contract. I was informed that all was in order and I enquired as to whether I should cancel the debit order with my bank and they said yes. Debit order cancelled. (Cell C does not like it if you cancel them. They have the most stupid call center agents.) Nobody knows how to help you and they are rude. In Feb 2024 wanted to initiate a new contract and they told me I still owe R1109. This was most annoying but I paid the amount as I needed a new cell phone and contract. Cell C blacklisted me! Told me I can only get R1000 contract value. I went to Vodacom where my contract was declined as Cell C blacklisted me. I am now in the throws of being passed from one MBD to Munnik Basson Dagama attorneysf and nobody is helpful. I was told I still owe R179. How on this good earth is this utter nonsense, bad service and inconvenience caused by Cell C not ********. The worst cell provider known to man. Cell is is utter @#$%^&. Wish them nothing good. Cell C is trash. All the Cell C employees at the Tygervalley store can say is "so sorry, we don't know what is going on" Cell C!
Thank you for reaching out to us.
We apologize for the issues you have faced. We understand your frustration and want to make things right.
Your contract was cancelled on the 31/10/2023 as you have mentioned and your last debit order was suppose to be 01/11/2023 as you selected to be debited on the 1st of every month. We’re sorry for any miscommunication about cancelling your debit order.
Please note that your account is paid up with us no handover has been done. Will you please provide us with a report from a credit bureau showing that Cell C has blacklisted you. Please send the report via email to *** so that we can request for ITC update with that credit bureau.
Regards,
Cell C | SR
Best regards,
Thank you for reaching out to us.
We apologize for the issues you have faced. We understand your frustration and want to make things right.
Your contract was cancelled on the 31/10/2023 as you have mentioned and your last debit order was suppose to be 01/11/2023 as you selected to be debited on the 1st of every month. We’re sorry for any miscommunication about cancelling your debit order.
Please note that your account is paid up with us no handover has been done. Will you please provide us with a report from a credit bureau showing that Cell C has blacklisted you. Please send the report via email to *** so that we can request for ITC update with that credit bureau.
Regards,
Cell C | SR
Best regards,
I was informed by Munnik Basson Dagama attorneys that I will not be able to get credit anywhere until I have paid Cell C. I have paid Cell C!!! Now I need to pay R179,29 I am informed. If my account is paid up please advise whey I am having all this trouble with getting a new contract and why am I being advise to call Esperian. All the indications given is that Cell C is the hold up. PLEASE EXPLAIN THIS. No, I will not pay for a credit report for you. You know what you have done. I want my name cleared with Cell C so I may go over to a better service provided. R1109 paid on 29 January. What is this R179.29 I have to pay you still?
I was informed by Munnik Basson Dagama attorneys that I will not be able to get credit anywhere until I have paid Cell C. I have paid Cell C!!! Now I need to pay R179,29 I am informed. If my account is paid up please advise whey I am having all this trouble with getting a new contract and why am I being advise to call Esperian. All the indications given is that Cell C is the hold up. PLEASE EXPLAIN THIS. No, I will not pay for a credit report for you. You know what you have done. I want my name cleared with Cell C so I may go over to a better service provided. R1109 paid on 29 January. What is this R179.29 I have to pay you still?
We have referred the query to our support agent who will be in touch within 24 working hours to assist.
Regards,
Cell C | SR
Best regards,
We have referred the query to our support agent who will be in touch within 24 working hours to assist.
Regards,
Cell C | SR
Best regards,
Regards,
Cell C | SR
Best regards,
Regards,
Cell C | SR
Best regards,
Cell C’s reply08 Feb 2024 at 11:14Rest assured, we are committed to providing you with the support you need to resolve this concern.
Regards,
Cell C | SR
Cell C’s reply08 Feb 2024 at 11:14Rest assured, we are committed to providing you with the support you need to resolve this concern.
Regards,
Cell C | SR
Feedback indicates that our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Cell C | MP
Best regards,
Feedback indicates that our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Cell C | MP
Best regards,
Cell C | NH
Best regards,
Cell C | NH
Best regards,
Thank you for contacting us. We are sorry to hear about the unpleasant experience you have had. We have followed up with the team that is working on retrieving your file from MBD. We will keep you updated on the progress made and inform you of any developments.
Best regards,
Cell C | NZ
Best regards,
Thank you for contacting us. We are sorry to hear about the unpleasant experience you have had. We have followed up with the team that is working on retrieving your file from MBD. We will keep you updated on the progress made and inform you of any developments.
Best regards,
Cell C | NZ
Best regards,
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you. Cell C | MP
Best regards,
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you. Cell C | MP
Best regards,
Thank you for bringing this matter to our attention. We apologize for the delay in resolving it and are currently working with our Legal Department to follow up on the request to return the file. We will update you online once we have received the final feedback.
Cell C | NZ
Best regards,
Thank you for bringing this matter to our attention. We apologize for the delay in resolving it and are currently working with our Legal Department to follow up on the request to return the file. We will update you online once we have received the final feedback.
Cell C | NZ
Best regards,
