CB
Carla B

1 reviews | Active since Sept 2022

08 Feb 2024, 08:22

Cell C, the worst cell network provider

There should be a no star or zero rating. That is the rating Cell C deserves. It is not surprising that Cell C has such a low rating (1.5) , it should be 0. I was a Cell C customer for over 20 years, contracts each time. My last contract concluded October 2023. Debit order payments all these years. The last payment was taken October 2023 after which I called to cancel the contract. I was informed that all was in order and I enquired as to whether I should cancel the debit order with my bank and they said yes. Debit order cancelled. (Cell C does not like it if you cancel them. They have the most stupid call center agents.) Nobody knows how to help you and they are rude. In Feb 2024 wanted to initiate a new contract and they told me I still owe R1109. This was most annoying but I paid the amount as I needed a new cell phone and contract. Cell C blacklisted me! Told me I can only get R1000 contract value. I went to Vodacom where my contract was declined as Cell C blacklisted me. I am now in the throws of being passed from one MBD to Munnik Basson Dagama attorneysf and nobody is helpful. I was told I still owe R179. How on this good earth is this utter nonsense, bad service and inconvenience caused by Cell C not ********. The worst cell provider known to man. Cell is is utter @#$%^&. Wish them nothing good. Cell C is trash. All the Cell C employees at the Tygervalley store can say is "so sorry, we don't know what is going on" Cell C!

0
Replies (15)
Cell C
Cell C's reply08 Feb 2024, 08:49
Official
Dear Carla Biggar

Thank you for reaching out to us.

We apologize for the issues you have faced. We understand your frustration and want to make things right. 

Your contract was cancelled on the 31/10/2023 as you have mentioned and your last debit order was suppose to be 01/11/2023 as you selected to be debited on the 1st of every month. We’re sorry for any miscommunication about cancelling your debit order.

Please note that your account is paid up with us no handover has been done. Will you please provide us with a report from a credit bureau showing that Cell C has blacklisted you.  Please send the report via email to *** so that we can request for ITC update with that credit bureau.

Regards,
Cell C | SR

Best regards,

CB
Carla B's update08 Feb 2024, 09:54
Reviewer Update
You do realize that I will have to pay for a report Cell C.  You cost me enough already in endless calls.
I was informed by Munnik Basson Dagama attorneys that I will not be able to get credit anywhere until I have paid Cell C.  I have paid Cell C!!! Now I need to  pay R179,29 I am informed.  If my account is paid up please advise whey I am having all this trouble with getting a new contract and why am I being advise to call Esperian.  All the indications given is that Cell C is the hold up.  PLEASE EXPLAIN THIS. No, I will not pay for a credit report for you.  You know what you have done.  I want my name cleared with Cell C so I may go over to a better service provided.  R1109 paid on 29 January.  What is this R179.29 I have to pay you still?

Cell C
Cell C's reply08 Feb 2024, 10:15
Official
Your account is paid up with us, our team will check with MDB if they can close the file on their end.

We have referred the query to our support agent who will be in touch within 24 working hours to assist.

Regards,
Cell C | SR

Best regards,

CB
Carla B's update08 Feb 2024, 10:25
Reviewer Update
I will not hold my breath waiting for a call from your support agent.
Cell C
Cell C's reply08 Feb 2024, 11:14
Official
Rest assured, we are committed to providing you with the support you need to resolve this concern.

Regards,
Cell C | SR

Best regards,

CB
Carla B's update10 Feb 2024, 09:21
Reviewer Update
No call from Cell C . No assistance. No customer care. Nothing from Cell C.
Cell C’s reply08 Feb 2024 at 11:14Rest assured, we are committed to providing you with the support you need to resolve this concern.

Regards,
Cell C | SR
Cell C
Cell C's reply10 Feb 2024, 09:54
Official
Dear Carla Biggar
 Feedback indicates that our team attempted to get in touch with you, however, you have yet to be reached. 
Please provide an alternative number or a more convenient time that we can reach you.  
Cell C | MP

Best regards,

CB
Carla B's update10 Feb 2024, 14:52
Reviewer Update
You may call me on my cell number at 09h00 Mon -Fri. You could also have emailed me or responded on his platform.
Cell C
Cell C's reply10 Feb 2024, 17:10
Official
Thank you for your response , we have advised the team.

Cell C | NH

Best regards,

CB
Carla B's update13 Mar 2024, 13:22
Reviewer Update
Cell C- how bad can you get. After all this, I am still receiving communications from Munnik Basson Dagama Attorneys for payment of da Cell C account. And I am still blacklisted. Cell C sent me some pathetic letter confirming I am paid up and owe nothing. What do I have to do here? I have had to pay for a credit report, I have spent lots of money on telephone calls. I have been sent from pillar to post. I still cannot get a new contract as Cell C has blacklisted me. Remove
CB
Carla B's update13 Mar 2024, 13:31
Reviewer Update
Cell C. You have once again proven to be pathetic. Why am I still receiving demands from Munnik Basson Dagama Attorneys to pay R258 for Cell C? Why are they offering me a payment plan to pay Cell C. Why am I still blacklisted? Why have I had to pay for credit reports, probably 30 telephone calls to MBD. Why am I not able to claim my costs back from Cell C for all of this. Why am I being contacted and being offered debt review as Cell C has blacklisted me. Why am I still not able to get a new contract because you have blackKisted me when the fault lays on Cell C side. WHY! I received some pathetic letter from Cell C confirming that I don't owe anything and that my name will be cleared. Why am I still receiving demands from Cell C via Munnik Basson Dagama Attorneys?
Cell C
Cell C's reply13 Mar 2024, 13:50
Official
Dear Carla,

Thank you for contacting us. We are sorry to hear about the unpleasant experience you have had. We have followed up with the team that is working on retrieving your file from MBD. We will keep you updated on the progress made and inform you of any developments.

Best regards,
Cell C | NZ

Best regards,

Cell C
Cell C's reply15 Mar 2024, 14:49
Official
Dear Carla 

Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you. Cell C | MP 

Best regards,

CB
Carla B's update18 Mar 2024, 09:28
Reviewer Update
This morning I received yet another call enquiring whether I would like to get out of debt review. I don’t recall being under debt review? I also received another sms from Munnik Basson Dagama attorneys offering me a 15% discount on my Cell C account. WHAT ARE YOU DOING CELL C! I STILL AM UNABLE TO GET A NEW CONTRACT AS I AM STILL BLACKLISTED BY CELL C. Cell C still has not been able to tell me why I have been blacklisted. I will be taking this matter to Icasa and Wendy Knowler. Cell C you have tarnished my name, damaged my credit record and caused me inconvenience as well as introduced extreme nuisance to my daily life with calls, emails and sms’ telling me that I have been blacklisted by Cell C and am under debt review, that I am broke, etc.


Cell C
Cell C's reply18 Mar 2024, 12:02
Official
Dear Carla,

Thank you for bringing this matter to our attention. We apologize for the delay in resolving it and are currently working with our Legal Department to follow up on the request to return the file. We will update you online once we have received the final feedback.

Cell C | NZ

Best regards,