Cell C, the worst.

I attempted to do a sim swop after my business cellphone was lost. After submitting a letterhead which clearly states the number that needs to be sim swopped and an agent incorrectly changed the sim swop on another business line of my company. Currently we have 2 lines down due to an *********** cell c staff member's mistake. After calling the cell center I was told to send another email and state and the process of reversing this mistake will take another 24 hours. I express my disappointment with this because both my business lines are down and I have no option but to wait. Poor customer service on basic services are the norm in Cell c