CvdR
Charmyn van der Riet
1 reviews | Active since Oct 2015
06 Feb 2019, 12:56
Cell C the worst!!
My husband's phone got ****** in Oct 2018. He went to shop to cancel phone, he didn't do simswap as he doesn't have extra phone. The person who stole his phone kept on using the simcard and we have to pay double every month and December 4 times as much... We went to shop together and manager just said that bill is our responsibility and he has to get affidavit to say he hasn't been using simcard...... He phoned contact centre beginning January to cancel sim and still today we got this huge bill.... So if your phone gets ****** please make sure that both the phone AND simcard gets cancelled, because it doesn't seem that staff is trained to do so..... Cell C is the worst
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Replies (2)0
Replies (2)
Cell C's replyOfficial
06 Feb 2019, 14:09Good afternoon Charmyn
We will get one of our team members to assist. When a phone is ****** or ****** the customer needs to blacklist the device and block the SIM.
To blacklist your phone, please call 084 140 or email *** with the following information:
Regards
Cell C | PN
We will get one of our team members to assist. When a phone is ****** or ****** the customer needs to blacklist the device and block the SIM.
To blacklist your phone, please call 084 140 or email *** with the following information:
- Cellphone Number
- Handset Make and Model
- Handset IMEI
- Case Number for reported Lost/ ****** phone
Regards
Cell C | PN
Best regards,
Cell C's reply06 Feb 2019, 14:09
Official
Good afternoon Charmyn
We will get one of our team members to assist. When a phone is ****** or ****** the customer needs to blacklist the device and block the SIM.
To blacklist your phone, please call 084 140 or email *** with the following information:
Regards
Cell C | PN
We will get one of our team members to assist. When a phone is ****** or ****** the customer needs to blacklist the device and block the SIM.
To blacklist your phone, please call 084 140 or email *** with the following information:
- Cellphone Number
- Handset Make and Model
- Handset IMEI
- Case Number for reported Lost/ ****** phone
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
07 Feb 2019, 08:39Kindly refer to Mpho's email as he could not reach you on your contact number.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply07 Feb 2019, 08:39
Official
Kindly refer to Mpho's email as he could not reach you on your contact number.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,