Cell C - The Real Cost of Poor Service

Approximately a month ago I app**** for a cell phone contract online, with Cell C. Because I am credit conscious I check my credit record very regularly with Trans-union. After I app**** with Cell C, they clearly checked my record as a first step to activate the process. From there on several weeks passed and I emailed them, just to get a phone call saying that they know who is responsible and will come back. Well I haven't heard anything back since I app**** on 9 August 2015. The bad news for me is that the one call which they did not follow through made my credit rating drop by 25 points - from Excellent to Very Good. It will take a good 5 months to get my rating back to Excellent again!