1 reviews | Active since Jun 2015
Cell c the power is in your hand should rather be Cell c where bad service counts
<p>Cell c has these wonderful adverts on tv where they explain how wonderful the services is that cell c has to offer. Unfortunately I do not agree with their adverts. They advertise an advanced network with a 1000 more towers, a network where more people can download faster. And you should switch to cell c for speed, connectivity and innovation. I have been a cell c client for more than 5 years now but lately the service I am receiving from cell c is lost calls, bad internet connectivity , and regular sim swops. I dont know if cell c knows how unprofessional it is if a client phones you and your call is dropped? I first thought maybe there is a problem with my device because during a call there is a sudden grrrrr sound and you have to drop the call, but then after speaking to some of my friends that also makes use of cell c's wonderful network i realized that i am not the only person that is experiencing this problem everyone does. To make it worse you have to search for network 3 to 4 times a day because you have bad connectivity. It is so frustrating sitting with people from other networks that has no probem with their connections but you have to walk around searching for some network. I dont know how you can download faster if you cant even connect to the internet in the first place. And if this is not frustrating enought every now and again your sim card does not work and you have to do a sim swop. Today i had to buy my 3rd sim in a years time because my sim card is faulty and cannot connect to Cell c's network. I have been without a phone now for more than 24 hours because of this problem. Clients cant reach me and mu superiors at work is furious with me because of bad services i am receiving from cell c, the funny part is i am paying for this bad services. I just wonder where cell c gets all these faulty sim card from, cant they make a plan to get better qualtity simcards like other networks? Before I changed to cell c I was a Vodacom customer and never ever had to do a sim swop because of issues like this. I used the same sim for a couple of years. If i knew back then what i know now i would never have cancelled my vodacom contract to switch to cell c. I am just waiting for my contract to end with cell c so that i can change back to Vodacom where service matters. </p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
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Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Nelly confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Nelly confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
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